Posted 3 weeks ago

Workers Compensation/A/PI- Patient Account Specialist

Company: ATI Physical Therapy
Category: Accounting and Finance, Collections, Customer Service, Healthcare, Office and Administration


Type: Full Time

As Patient Account Specialist-Workers Comp/Auto/Personal Injury, you will work to resolve patient accounts and be responsible for all activities associated with the collections of accounts receivable within ATI’s established guidelines.  PAS will negotiate settlements in the best interest of ATI on litigated accounts, and have knowledge of legal documentation related to these types of accounts.

This position requires the highest level of customer service, and ability to maintain friendly and appropriate communication with clients, vendors, business partners, attorneys, insurance companies, as well as ATI employees.


The PAS role is responsible for all collection efforts to bring patient accounts to full resolution. This requires excellent, and professional communication skills.

Proper follow up on accounts receivable shall include, but not be limited to:

  • Inbound/outbound telephone calls
  • Written correspondence (E-mails, fax)
  • Understanding denied claims
  • Submitting appeals
  • Research (websites, clearing house)
  • Settlement negotiations
  • Verification of billing data to ensure accuracy
  • Utilize ATI software systems to resolve accounts