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Posted 2 weeks ago
Customer Service Representative I
Company: DuPage County Health Department (DCHD)
Category:
Service/Sales
Wheaton
Type: Full Time
The DuPage County Health Department is looking for a new team member to join their team as a Customer Service Representative. In this role, you will be providing front desk duties to Health Department clients. You will be preparing and gathering relevant paperwork and data to identify the requested need of the caller and providing rapid and accurate screening and referrals. Nice benefits are offered with this position. Responsibilities:
Provides general and specific information regarding departmental policies, procedures and programs to the public.
Conducts pre-screening activities; directs individuals to the proper location, resource and/or staff.
Checks in customers; schedules follow-up appointments; collects various methods of payment including cash and credit card transactions.
Notifies staff promptly when an individual arrives for an appointment; prepares client charts and files.
Answers phones; receives and/or identifies and resolves complaints in accordance with department policies, practices and procedures and standards.
Screens for eligibility for programs or services; listens and responds to client’s concerns and questions in order to complete the intake process; gathers basic information from the caller including demographics to begin intake process.
Processes incoming and outgoing calls through the operations of a call distribution center; provides general information to County residents/clients in response to direct inquiries regarding services, locations and other matters, or refers questions to appropriate parties.
Compiles data on number of calls, follow-up calls, and source referrals for review by supervisor; schedules appointments; answers TDD calls; operates a personal computer.
Maintains confidentiality of privileged information and adheres to patient privacy laws.
Adheres to department guidelines for attendance and punctuality.
Demonstrates sensitivity and understanding of other ethnic groups and cultures.
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Peek Inside: At this location, we offer our customers a wide range of manufacturing capabilities, from CNC machining all the way to complete product assembly and fulfillment.
Fun fact about our company: a robot works right alongside our machinists to produce parts with quality and efficiency!
You would like to work at our company if
you are interested in the wide range of evolving technologies, processes and creativity that go into the world of modern manufacturing.
In the next year, we expect to hire CNC machinists
To get that job, you typically need a high school diploma and vocational or technical training in machining. We offer additional on-the-job training once a new machinist with the foundational skills and experience joins the team so they can continue to master their craft.
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CNC Machinists From this position, you could grow into
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In the next year, we expect to hire Assembly Operators
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Our best assembly operators are eager learners and pay attention to details. They enjoy working on different types of mechanical work every day.
Assembly Operators From this position, you could grow into
lead operator
supervisor
manufacturing manager
FEATURED ORGANIZATION:
Company Name: The Jel Sert Company
DuPage Location: West Chicago, IL
Total number of employees in DuPage: 900 during peak season
Peek Inside
The Jel Sert Company is a leading manufacturer of food and beverage products. For the past 20 years, our team has been dedicated to establishing an exemplary manufacturing infrastructure that supports the needs of some of the world’s largest Consumer Packaged Goods and pharmaceutical companies.
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In the next year, we expect to hire 2-3 technicians
To get this job, you typically need a Minimum of 3 years’ experience working with electrical, hydraulics, programming, and mechanical PLCs is required.
We pay $2.00 per hour shift differential for all time worked on 3rd shift. *Rate of pay depends on one’s experience, education, and skills.
Our best technicians have: Strong mechanical and electrical skills Additionally, someone that takes pride in their work, is honest, creative in their ideas, and works as a professional in a team environment.
All Technicians are sent to College of DuPage for classes. Technicians are scheduled for a series of six mechanical and six electrical classes. Classes are during work hours, so Technicians are paid for their time in class. We adjust their hours to spend half their shift on the floor and the balance in the class. Jel Sert pays for this training which includes classroom and lab work. All Technicians are involved in this training despite their experience level.
TECHNICIAN
From this position, you could grow into
