Posted 1 month ago

Service Assistant

Company: Cooper's Hawk
Category: Sales/Customer Service

 Downers Grove

Type: Full Time

At Cooper’s Hawk, our Service Assistants are the behind-the-scenes champions who keep the dining room running smoothly and help create memorable moments for every guest. From keeping the space ready for guests to supporting the team with seamless service, you will play a key role in bringing Uncompromising Hospitality to life. Compensation Range: $15.00-$17.50/hr. Benefits: Discounts; Medical, Dental, Vision Insurance plus Telemedicine; Company Matching 401(k) Retirement Savings Plan; PTO and more.
How You Will Succeed:

  • Show Up Ready: Come Prepared, stay sharp, and start strong.
    • Start every shift with a positive attitude and prepare your station using company checklists
    • Stay stocked on tableware dishes and supplies to keep the service flowing
    • Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing.
  • Own What You See: Take Responsibility, jump in, and do what needs to be done.
    • Keep the dining room and work areas clean organized and guest ready
    • Restock and reset tables quickly so guests are welcomed without delay
  • Stay in Sync: Communicate often, move with your team, and keep service flowing.
    • Communicate with servers, food runners and managers to keep service running seamlessly
    • Help with food running and carryout orders to support the team whenever needed
  • Make It Personal: Be genuine, listen well, and tailor each experience.
    • Greet guests with warmth and a friendly attitude
    • Be helpful in answering questions about food wine and our facilities
  • Add a Touch: Go beyond the expected to create memorable moments.
    • Go the extra step to keep the dining experience comfortable welcoming and polished
    • Jump in to help wherever needed so every shift feels like a team win