JOBS

Sumitomo is seeking an Assembler to join their team. The position performs various assembly and sub-assembly operations in a production area requiring general physical dexterity, machine monitoring, inspecting, and packaging filter components. Essential functions are listed below. For full details about the position, click HERE. Interested candidates may contact Lisa Dickson atlisa.dickson@shi-g.com with a resume.

• Assemble fabricated parts at floor stations.
• Test and calibrate parts and mechanisms to meet tolerances and product specifications.
• Use hand tools and power tools to assemble units according to product specifications.
• Identify units that fail tests or tolerance levels and repairs as necessary.

The City of Naperville’s Finance Department is looking for a Full-Time Customer Care Representative to join its multi-tasking customer care team. The Customer Care Representatives provide a high level of internal and external customer service to residents, businesses, visitors, vendors and department personnel over the phone, by email and other electronic platforms, and occasionally in person by answering inquiries and resolving customer concerns related to fees for new or existing services with the City, as well as entering service requests, JULIE tickets, and calling in staff to respond to critical issues after business hours
This Full-Time position is 40 hours per week for an overnight shift.  The first four weeks of training will be daytime hours.  The Call Center is operational 24 hours per day, 7 days per week.  This is a shift position, which includes working nights, weekends and holidays. Pay starts at $21.79 hourly.
The responsibilities include responding to a high volume of inbound calls while maintaining data in the city databases. Duties include:

• Maintaining a positive attitude with empathetic and professional communication with customers at all times.
• Receive incoming calls related to invoicing, local taxes, street, electric, and water utility problems.
• Prompt response and resolution of customer inquiries and complaints.
• Determine the nature, location and priority of the problem and dispatch the appropriate work crews from the Public Works, Electric, Water and/or other departments.
• Communicating with customers through various channels.
• Maintain contact with units on assignment, coordinating calls, initiating service requests, maintaining service request logs, and monitoring weather alarms.
• Coordinate residential electric and water utility turn-offs/turn-ons with department personnel, field crews and residents.
• Enter information into city systems with a high degree of accuracy.
• Keeping records of customer interactions, transactions, comments and complaints.
• Collecting related fees for services.
• Other related clerical tasks such as recordkeeping, data entry, filing, and updating various databases related to permits, utility locating and contact information.
• Communicating and coordinating with division colleagues, providing assistance with daily work as needed.
• Cross-training and developing proficiency in the responsibilities of the Finance Call Center.

The City of Naperville’s Water Utility is currently seeking an Administrative Assistant II to provide moderately complex administrative, secretarial, and clerical support for the Utility.  Among administrative support titles, the Administrative Assistant II distinguishes itself by exercising a moderate degree of creativity and latitude in accomplishing the majority of its assigned tasks, as opposed to performing generally routine or repetitive administrative tasks. The full pay range for this position is $22.8820 – $34.9333/hour commensurate with credentials and experience. Duties:

• Prepares correspondence, memos, reports, lists, minutes, and other documents as directed.
• Maintains the department head’s calendar and schedules events and activities for division staff, including travel accommodations, training, and interviews.
• Answers and directs phone calls.  Responds to general inquiries.
• Enters, retrieves, and maintains electronic data and files.
• Creates and maintains physical files.
• Performs research and project work of moderate complexity, as assigned.
• Locates and retrieves information from City records, electronic or physical, as requested by customers or staff.

The Illinois Tollway is seeking someone with a curious nature and a desire to effect process improvements and efficiencies. This Project Manager position reports to and supports the General Manger of Electronic Tollway Program and Performance in the Tollway Business Systems organization.
The Business Systems department is responsible for the operation, maintenance, and improvement of electronic tolling roadside technologies and software applications. The department focuses on tolling innovation and business intelligence with the goals of improving customer experience, increasing revenue, and enhancing operating efficiencies. As such, their mission is to identify, analyze, and implement the best solutions for meeting their goals.
The Project Manager’s primary purpose is to support project and program management related work streams and technical/financial business analytics tasks for tolling technology initiatives, business and operational practices, and customer service improvements. The Project Manager will be responsible for managing new project initiatives through to implementation and managing programs that may result from initiatives and projects, Program management functions can include monitoring and reporting on outcomes and making process or program improvement recommendations. Salary is $102,000.00 – $106,000.00.
The Project Manager’s responsibilities include but are not limited to:

• Become a subject matter expert on the various programs and processes supported by Business Systems.
• Manage project implementations:
  • Identify and document functional and technical needs for project implementations.
  • Manage implementation of project scope and guide the project team through the technical and operational stages of the implementation, ensuring successful implementation, adherence to applicable standards, on time delivery, and on budget.
  • Track, analyze and triage functional and technical issues throughout the implementation.
  • Participate in project acceptance testing to identify issues, required changes, and communicate needs to management and the development team.
  • Provide post-launch functional and technical analysis and monitoring until acceptance is achieved.
• Manage programs:
  • Monitor programs and initiatives for success and continuous improvement needs.
  • Provide functional, technical, and business analysis and monitoring of operations and systems performance.
  • Develop meaningful, measurable, and actionable performance measures and contract compliance standards for accuracy and compliance.
• Business analysis:
  • Model, track and analyze Tollway processes and programs for efficiencies and optimizing customer service.
  • Make enhancement recommendations for existing or new programs and processes,
  • Develop project business case justification to support recommendations, including operational impacts, budget analytics and forecasting.
  • Prepare and communicate reporting of operational and performance statistics for executive staff.
• Assist with budget analytics and support.
• Communicate project and program status and act as liaison with multiple internal and external parties.
• Attend, facilitate, and/or lead recurring and periodic meetings within and outside the agency.

The Illinois Tollway seeks an Automotive Body Technician to join their team. The Automotive Body Technician provides the ability and skills to use tools, machines, and equipment commonly used in the Automotive repair field, as well as, the operation of electric arc, M.I.G., and acetylene welding equipment.
The incumbent is responsible for handling the inspections, in conjunction with the preparation of any necessary reports.  Also, the Automotive Body Technician may be requested to work various shift times, as needed by the Authority.  The Automotive Body Technician may be required to attend training sessions both on-site and/or off-site.
The incumbent will perform all phases of body repair of automobiles, trucks, construction equipment and similar machinery commonly used by the Authority in the maintenance of the roadway and structures.
In emergency situations, performs miscellaneous duties, such as snow and ice control, general traffic control, and is subject to call out for emergency maintenance service at all times.
$44.29 Hourly. Shift Time Monday-Friday 7AM-3PM

• Performs automotive body repairs on Authority automobiles, trucks and equipment including heavy crash reconstruction.
• Competent in applying all refinishing products and processes used at the Authority.
• Competent in the use of tools and equipment commonly used in auto body repair field.
• Possesses through knowledge of welding and fabrication in the body repair field and general welding and fabrication.
• Performs inspections and estimates of materials for repairs.
• Capable of using and analyzing Parts & Service Manuals in use at the Authority.
• Performs other duties as assigned or directed by Supervisor.
• As directed, supervises mechanics assigned to assist in the body shop.

Parts Town seeks a Bilingual Spanish Manager for International Customer Solutions. As a Customer Experience Manager (internally known as Manager, Parts Experts), you will collaborate with the international leadership team to grow Parts Town’s global presence. This person will elevate the international customer experience through innovative ideas, process improvement, and ongoing development of their team. Above all, they will lead by example and promote the Parts Town culture of unique enthusiasm. Responsibilities:

• Coach, train, and mentor a team of Parts Experts who are responsible for delighting customers through a high volume of emails, inbound phone calls, and orders.
• Partner closely with Customer Solutions leaders and the Business Development Team to identify continuous process improvement opportunities and discover new ways to go above and beyond for our customers.
• Utilize daily reports to ensure that work is managed effectively, and outstanding customer requests and escalations are addressed in a timely manner while analyzing key performance data.
• Analyze daily reports and key performance data to maximize efficiency.
• Address and resolve customer requests and/or escalations in a timely manner.

Parts Town has a Creative Project Manager position open. As their Creative Project Manager, your mission—should you choose to accept it—is to transform creative chaos into a smooth, efficient and successful process using Workfront® as your secret weapon. You’ll be the glue that holds together ideas, resources and deadlines, ensuring that every project shines while staying on track. Responsibilities:

• Take charge of the Workfront platform from backend to frontend, ensuring it’s running at full potential. From configuring custom forms, project templates, campaigns and portfolios to setting up dashboards, approval processes, email notifications and troubleshooting—your expertise will keep everything running smoothly.
• You’ll lead every stage of creative projects, from kickoff to delivery, ensuring deadlines are met, budgets stay in check and the end result is flawless. Your success will be driven by expertly managing milestones, mitigating risks and orchestrating smooth collaboration between creative teams, stakeholders and external vendors.
• Partner with our stellar creative team to define project goals, scope, and deliverables, while maintaining a clear priority on each project as needs evolve.
• Manage resources like a pro, using Workfront to balance workloads, dependencies and deadlines to keep the momentum going.
• Spot potential problems before they even appear! You’ll craft clever solutions and get leadership involved when needed to keep everything running smoothly.
• You’ll take the reins of our production process—from reviewing creative briefs, assigning tasks and scheduling jobs, to running meetings, tracking jobs, all while looking for ways to make us even more efficient.
• Keep the team and stakeholders in the loop with clear updates on project status and what’s next on the horizon.
• You’ll work with requestors, business partners, and others to make sure every project has the right info, right from the start.
• Own the spotlight during weekly marketing team meetings by delivering key updates on all the creative projects under your wing.
• Create reports and dashboards in Workfront that help teams see where they’re winning and where they can push further.
• Keep track of creative operational KPIs, reporting on what matters most for the team’s success.

Parts Town is seeking a Senior Maintenance Technician to join their team. As a Sr. Maintenance Technician, internally known as the Automation Whisperer, you will be the top level of support for the mechanical systems in the Distribution Center. You will be responsible for performing preventative maintenance, troubleshooting complex problems and performing mission-critical repairs on equipment to keep the Distribution Center fully operational. You will work closely with vendors and internal partners to diagnose problems and perform repairs over a wide range of material handling equipment to support safe and efficient operations. Responsibilities:

• Perform advanced preventative maintenance on conveyor systems in the distribution center including sorters, powered conveyors, truck loaders, and other material handling equipment.
• Using prior knowledge of electrical, mechanical, pneumatic and computer-controlled equipment to diagnose root cause of complex problems.
• Perform emergency repairs on the most complex equipment as needed.
• Training level 2 technicians and apprentices in proper maintenance, repair, and inspection methods.
• Perform daily visual and auditory inspections of the equipment, noting and addressing issues found.
• Perform advanced diagnostic tests as needed and coordinates support activities with 3rd party vendors.
• Act as top-level support for fire/sprinkler systems, standby generator, HVAC equipment etc. and other equipment within the distribution center.
• Climbing ladders, using forklifts, scissor lifts, saws, drills, hand tools, etc.
• Partner with the Distribution Center leadership team to understand mission and supports needed operational changes through planning and executing directives.

Parts Town has a Collections Specialist position to fill. The Collections Specialist (Internally know as Revenue Retriever) works closely with a portfolio of their valued customers to ensure payments are made within payment terms and to follow up with customers when payments are past due. You will take payments from customers, complete account reconciliations, do account research and establish strong relationships with customers. A passion for delighting both internal and external customers are crucial to the success of this role. Responsibilities:

• Engaging with valued customers through phone calls and emails to collect payments.
• Work closely with team members to create ways to bring in cash and future revenues.
• Perform account reconciliations as needed to ensure Parts Town and customer accounting records are aligned.
• Solve problems quickly and create resolutions that bring in revenue on a regular basis.

Parts Town is seeking a Tax Manager to join their team. As their Tax Manager (Internally known as Tax-Manian Devil Manager), you will be working independently with the VP Finance to run the day-to-day operations of the tax function. A typical day may include working with outside tax advisors, coordinating tax filings and payments, and communicating with various tax authorities. Responsibilities:

• Manage all aspects of the tax compliance process.
• Serve as the primary contact for external auditors, outside tax consultants and tax authorities on corporate tax matters.
• Ensure timely and complete preparation of federal, state, local and foreign tax returns, prepared by outside advisors, for both the US and Canada.
• Prepare estimated tax payments and summarize tax position by entity and jurisdiction.
• Provide input on monthly accruals, provide support for the tax provision for the US and Canada, and assist with year-end financial reporting.
• Respond to domestic and foreign tax agency audits, inquiries, and tax notices.
• Complete the quarterly partnership projections and tax distribution analysis/disbursements.
• Provide data required for the annual K-1 filings on a timely basis.
• Analyze and maintain transfer pricing analysis and entries between the US and Canada.
• Collaborate with Treasury function to implement tax efficient cash utilization across the global with assistance from outside tax consultants.
• Assist with various projects and other ad-hoc analysis.
• Develop and maintain tax policy and procedures and related internal controls.

Parts Town seeks a Continuous Improvement Manager to join their team. As the Continuous Improvement Manager, you are critical in helping their Distribution Center team do their very best. You will work side by side with their operations leaders helping them to implement LEAN processes and promote LEAN ideology. You will lead a team responsible for documenting DC SOPs, process mapping, optimizing automation, and promoting operational excellence. Your team will use the DMAIC process to optimize our DCs. Your team will be responsible for process improvement projects, labor management, and managing our system enhancement roadmaps. You will manage team members that sit in multiple facilities which will require remote leadership and occasional travel. You will help the Quality team in the identification and elimination of root cause issues. Responsibilities:

• Analyze existing DC processes and assess short comings/gaps.
• Drive change across DC.
• Drive overall DC quality through process improvement.
• Implement labor management practices.
• Work with our training team to develop and implement preferred methods and labor standards.
• Lead DC wide process improvement efforts such as 5S, LEAN.
• Manage system enhancements roadmap.
• Promote culture of continuous improvement within the DC organization inclusive of leading DC leader projects and trainings.
• Improve DC efficiencies.
• Contribute to planning and development of major DC initiatives.

Parts Town is seeking an Inside Service Technician to join their team. As an Inside Service Technician (also known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty cold side foodservice equipment. After completing the onboarding process, you will also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications. Responsibilities:

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day).
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information into a company database to better assist future inquiries.
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

Parts Town has a Business Development Specialist position to fill. As the Business Development Specialist (Internally known as PARTnership Builder) you will maintain relationships with existing customers and strategically seek out relationships with potential customers. Being a sales guru, you will proactively manage your day by placing a high volume of outbound calls; you see each phone call as an opportunity to form a personal emotional connection with customers and make it your mission to learn customer challenges and utilize Parts Town value proposition to find solutions. You describe yourself as proactive and have a passion for facilitating all aspects of the sales process including identifying new opportunities, developing sales solutions, closing sales opportunities, negotiating pricing and providing outstanding customer service and follow-up. Responsibilities:

• Place a high volume of outbound calls to new and existing customers.
• Sell Parts Town solutions and value proposition to targeted customer base.
• Drive revenue by prospecting and building a pipeline while simultaneously fostering personal relationships with potential and existing customers nationwide.
• Identify and develop new account opportunities via account research, calling prospective clients and follow-up on existing customer orders.
• Integrate all sales activities into CRM (Salesforce.com) system for timely, accurate reporting.
• Conduct research on accounts to develop an understanding of the account’s business issues and other relevant information.
• Partner with Customer Experience team members to develop and grow customer relationships.
• Educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacturer relationships etc.).

Parts Town has a Senior Network Engineer position to fill. As their Senior Network Engineer (known as Senior Network Ninja), you are responsible for maintaining the highest level of network security while keeping the voice/data packets flowing at the speed of light. The network engineer will evaluate, innovate and implement new technologies to keep their network infrastructure current. This position will also be responsible for supporting the wireless LAN/WAN and telecommunications networks. Responsibilities:

• Monitor network capacity, security events and network incidents.
• Address critical and high network CVEs on networking equipment.
• Communicate incidents to management and service providers.
• Collaborate, innovate and share technical solutions with team members.
• Project work that involves new network technologies or expansion of current networking systems.
• Network hardware refresh or replacement.
• Work directly with multiple telecom and network service providers.
• Document design changes, process and policies as it relates to network communications and security.
• Afterhours and weekend support.

Matrix Plastic Products is a quality-driven custom manufacturer of ultra-precise plastic components and subassemblies for medical devices and other mission-critical applications. Their specialties are plastic injection molding, mold making, and assembly. Founded in 1978, they are a privately held company that continues to grow rapidly under their third generation of leadership. They are seeking Molding Operators for different shifts and offering a generous benefits package, rewarding career challenges, and a collaborative team environment to motivated and conscientious individuals who enjoy working together to ensure products of exceptional quality. Responsibilities will be reviewing plastic parts coming off a press, visual inspection of plastic parts, de-gating/trimming, and assembly tasks. Below are the links to the Molding Operator position if you are interested.

• Molding Operator (1st Shift)
• Molding Operator (2nd Shift)
• Molding Operator (3rd Shift)