911 Telecommunicator
Company: City of Naperville
Category: Professional Services
Naperville
Type: Full Time
The City of Naperville’s Police Department seeks full-time 911 Telecommunicators to work in their Emergency Communications Center to receive and evaluate 911 and non-emergency calls for service for Police, Fire, Emergency Medical Service (EMS) and other assistance; triage and prioritize those requests for service to the public in life-safety situations; and dispatch and coordinate appropriate responses to high-risk, high-stress operations.
Specific duties include triaging and prioritizing requests for service to the public in life-safety situations; providing safety/life-saving instructions; dispatching and coordinating appropriate responses to high-risk, high-stress operations; maintaining contact with response units; entering and maintaining warrants and hot files in state/federal law enforcement databases; monitoring alarms and other ancillary systems; and performing a variety of general support duties related to public safety communications. This position involves regular and irregular work and shift rotations necessary in a 24 hours/day, 7 days/week, 52 weeks/year environment (weekends and holidays included). You may be required to work an unscheduled shift with little notice. You must be able and willing to work any of the three shifts.
Pay is $32.11 hourly. Excellent benefits package includes medical, dental, and vision benefits, life insurance coverage, flexible spending account, deferred compensation, and participation in the Illinois Municipal Retirement Fund (IMRF).
To be considered for this position, candidates must do the following (PLEASE READ CAREFULLY):
- Complete an online application with the City of Naperville on our Careers page; AND
- Take and pass an online skills and personality test. After the City receives the application, candidates will be notified via email of how to access the online test within approximately 1 week after applying. Candidates need to regularly check their email (including spam and junk folders) for an email from onlinetesting@invitations.testgenius.com.
*Candidates will have only 7 days to complete the required online test once notified. Tests will NOT be resent if the 7-day window expires. There is no cost for taking the test.
