JOBS

Tox Pressotechnik is seeking an experienced, professional Accounts Receivable & Collections Specialist to actively manage their customer receivables and help improve the timely collection of outstanding balances. This is not simply a payment-reminder or data-entry position. The successful candidate will take ownership of assigned accounts, investigate the reasons invoices remain unpaid, work with customers and internal departments to resolve disputes, secure payment commitments, and follow issues through to completion.
Starting Hourly Pay Range: $24.00–$28.00 per hour, based on directly relevant experience. Benefits: 401(k) after six months of employment with a 3% employer contribution; voluntary life insurance; supplemental insurance; holiday pay; and paid time off. Schedule: Approximately 20–25 hours per week, Monday through Friday. The position will work four to five hours per day during regular business hours, with flexible start and end times between 8:00 a.m. and 5:00 p.m.
Position Responsibilities:

• Take ownership of assigned customer accounts and actively manage outstanding and past-due receivables.
• Review accounts receivable aging regularly and prioritize collection activity based on balance, age, risk, and customer circumstances.
• Contact customers professionally and persistently by telephone and email to determine payment status and secure specific payment commitments.
• Investigate past-due invoices, short payments, deductions, missing documentation, pricing questions, and other payment disputes.
• Work closely with Customer Service, Sales, Service, Shipping, and Accounting to identify the cause of disputed balances and drive issues to resolution.
• Maintain clear and complete documentation of collection activity, customer correspondence, disputes, promised payment dates, and required follow-up.
• Monitor customer commitments and follow up promptly when promised payments are not received.
• Escalate significant collection concerns, recurring disputes, and high-risk accounts to the Controller.
• Recommend appropriate account actions, including credit review, order holds, payment plans, or further collection activity.
• Communicate firmly but tactfully while preserving important customer relationships.
• Prepare and distribute customer statements, invoice copies, and supporting documentation as needed.
• Apply, verify, and reconcile customer payments and research unapplied or incorrectly applied cash.
• Assist with customer account reconciliations and month-end accounts receivable reporting.
• Provide regular reporting on delinquent accounts, collection activity, payment commitments, disputes, and emerging risks.
• Identify recurring causes of delayed payment and recommend improvements to internal processes.