JOBS

Covenant Living is hiring for a Customer Experience Specialist to join their team. Primary responsibility of the Customer Experience Specialist (Healthcare) is to provide excellence in customer support and assistance to all consumers transitioning into a Covenant Living healthcare product. The Customer Experience Specialist will often be the first contact for a new customer or their family, and therefore sets the tone of competence, caring and hospitality. As the Customer Experience Specialist, individual will need to demonstrate superior customer relations skills, ability to interact with multiple levels of consumer stakeholders, and design, deploy and ensure continuous customer engagement approaches at assigned location are applied. The role will operate within the healthcare sales department and is directly supervised by the locations Healthcare Navigator.
Leads and schedules the first impression and admission welcome experience for all short-term and long-term customers to assigned healthcare product. Post-acceptance clinically and financially role will work to ensure transition is positive for all customers by all questions are answered or resources provided, ensuring all paperwork, files, forms are in place and ready to review during welcome process. Post admission or welcome process ensures all documents are accurately filed. Will notify prior to or at time of admission all approved customer representatives or contacts on details of transition, community introduction etc.
Works in conjunction with multi-disciplinary teams (clinical, dining, housekeeping etc.) to ensure coordination of care needs, equipment and services is prepared prior to and at time of arrival of prospect. Will deploy quality assurance programs to ensure customers first night, 24, 48 and 72 hours are excellent, and will follow up as necessary with team members on and concerns or successes.
Additional duties are listed for this position, click on Apply Now to get full details. Pay range is $21.81 – $29.33 per hour. Benefits: Medical, dental and vision insurance; Employer paid group term life and disability; Paid Time Off (PTO) & six paid holidays; 403(b) with a 3% employer match; Fitness center use at most facilities; and Various voluntary benefits.