Customer Service Representative
Company: Sentinel Technologies
Category: Customer Service
Type: Full Time
Sentinel Technologies is seeking a Customer Service Representative to join their 24/7/365 call center team. Their Customer Service Representatives are responsible for ensuring their customer calls are a top priority by providing professional and efficient services. As a CSR, you will be responsible to answer inbound calls, return client calls/escalate as needed, document incidents and escalate tickets as needed to the next level of support. This position is 7am-7pm 3 days a week and may include weekend work. Qualifications:
- Experience working with MS Word, Excel and Outlook.
- Excellent communication skills and be able to communicate at all levels of the organization.
- Strong typing skills, organizational skills and able to problem solve critical situations.
- Able to work a flexible shift schedule in a 24/7/365 environment.
- Able to work well with others in a fast-paced team atmosphere.
- Able to handle working in a high volume call center and provide proper communications in a precise and accurate manner.
- 2+ years of experience working in a call center environment is preferred.