Posted 4 weeks ago

Customer Service Representative

Company: Pure Processing
Category: Service/Sales

 Carol Stream

Type: Full Time

Pure Processing is seeking an enthusiastic and detail-oriented Customer Service Representative to join their team. In this role, you will play a vital part in ensuring exceptional customer experiences through efficient order processing, accurate data entry, complete analytics & reporting, and seamless coordination with their sales and logistics teams for their requests. Responsibilities:

  • Efficient and accurate daily processing of orders – includes input of orders, verification of inventory availability, add packaging, credit card, and shipping fees. Execute orders from input to confirmation to customer. Order logistics for freight and communication to sales team and customer.
  • Manage customers and vendors in Acumatica and Salesforce; enter new customers and vendors, complete customer and vendor setups, billing info, IDN info, salesperson, shipping carrier and account numbers.
  • Processing marketing mailers, maintaining contact lists, analytics, reporting, maintaining filing system, data cleanup, small event coordination, ShareSync clean-up.
  • Answer and direct phone calls; call and email on aged receivables, follow up on questions, lead times, cases.
  • Weekly reporting, Salesforce maintenance, sales history, customer contacts, follow-up support including emails, memos, and forms.
  • Assist in organizing company events, meetings, customer site visits, and booking venues & events. May also assist in booking airfare, hotels, and entertainment.
  • Complete certain month-end close procedures, including opportunity funnel clean-up, scorecards, updating company dashboards, and other analytical needs.
  • Complete marketing & sales mailers.