Posted 2 weeks ago

Customer Service Representative

Company: DuPage County Health Department (DCHD)
Category: Customer Service


Type: Full Time

The DuPage County Health Department seeks a Customer Service Representative for their Westmont location to do the following:

  • Provides general and specific information regarding departmental policies, procedures, and programs to the public.
  • Conducts pre-screening activities; directs individuals to the proper location, resource and/or staff.
  • Checks in customers; schedules follow-up appointments; collects various methods of payment including cash and credit card transactions.
  • Notifies staff promptly when an individual arrives for an appointment; prepares client charts and files.
  • Answers phones; receives and/or identifies and resolves complaints in accordance with department policies, practices and procedures and standards.
  • Screens for eligibility for programs or services; listens and responds to client’s concerns and questions to complete the intake process; gathers basic information from the caller including demographics to begin intake process.
  • Processes incoming and outgoing calls through the operations of a call distribution center; provides general information to County residents/clients in response to direct inquiries regarding services, locations, and other matters, or refers questions to appropriate parties.
  • Compiles data on number of calls, follow-up calls, and source referrals for review by supervisor; schedules appointments; answers TDD calls; operates a personal computer.
  • Maintains confidentiality of privileged information and adheres to patient privacy laws.
  • Adheres to department guidelines for attendance and punctuality.
  • Maintains required training, licensure and/or certification.
  • Demonstrates sensitivity and understanding of other ethnic groups and cultures.
  • Participates in emergency response activities as assigned.