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Posted 3 weeks ago
Customer Service Representative
Company: Griffin Greenhouse Supplies
Category:
Service/Sales
Woodridge
Type: Full Time
Griffin Greenhouse Supplies seeks a Customer Service Representative to join their team. Under direct supervision from the Customer Service Operations Manager, this position is a member of the Griffin Sales Team who proactively manages the business within their region. Customer Service Representatives provide inside service to outside sales representatives, vendors and our customers. Essential Duties and Responsibilities:
Responsible for being the front-line support and order process expert for sales representatives and customers.
Manage orders from start to finish including order entry, verifying acknowledgements, vendor confirmations, order changes, status checks, sourcing, order tracking, claims, and returns.
Perform daily transactions in Prelude, Griffin’s order management program, as well as on our B2B website.
Including, but not limited to, customer order management.
Drive order integrity of customer accounts throughout the entire business year. This involves, but is not limited to, managing orders, shipping, subs, cuts, pricing, claims, and returns.
Pulling and filing of sales orders.
Responsible for timely communication via email and phone with sales representatives, customers, and vendors.
Provide sales reports to sales representatives or customers when requested.
Communicate deadlines and supplies pertinent and related vendor information to customers.
Maintain and build positive relationships with management, customer service team, sales force, customers, and vendors.
Always strive for the highest customer satisfaction by exceeding customer expectations.
Manage time to effectively handle and prioritize multiple inbound and outbound calls, solve customer issues, and complete daily activities.
Provide recommendations for problem resolution.
Provide back-up for team members on a regular basis, provide back-up in other areas as requested.
Participate in special projects as requested.
Identify system issues, enhancements and recommend solutions to help exceed customer expectations.
Assist in system testing and training.
Willingly work additional hours during the busy season, or complete tasks outside of the job description as the yearly business cycle dictates.
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Peek Inside: At this location, we offer our customers a wide range of manufacturing capabilities, from CNC machining all the way to complete product assembly and fulfillment.
Fun fact about our company: a robot works right alongside our machinists to produce parts with quality and efficiency!
You would like to work at our company if
you are interested in the wide range of evolving technologies, processes and creativity that go into the world of modern manufacturing.
In the next year, we expect to hire CNC machinists
To get that job, you typically need a high school diploma and vocational or technical training in machining. We offer additional on-the-job training once a new machinist with the foundational skills and experience joins the team so they can continue to master their craft.
Our best machinists have: a passion about the art and science that goes into taking a raw piece of metal or plastic and forming it into a high-precision design.
CNC Machinists From this position, you could grow into
Master Machinist
Machining Business Manager
Owner of your own machining business
In the next year, we expect to hire Assembly Operators
To get that job, you typically need a high school diploma, a mechanical aptitude and a willingness to learn and closely follow processes and work instructions.
Our best assembly operators are eager learners and pay attention to details. They enjoy working on different types of mechanical work every day.
Assembly Operators From this position, you could grow into
lead operator
supervisor
manufacturing manager
FEATURED ORGANIZATION:
Company Name: The Jel Sert Company
DuPage Location: West Chicago, IL
Total number of employees in DuPage: 900 during peak season
Peek Inside
The Jel Sert Company is a leading manufacturer of food and beverage products. For the past 20 years, our team has been dedicated to establishing an exemplary manufacturing infrastructure that supports the needs of some of the world’s largest Consumer Packaged Goods and pharmaceutical companies.
Jel Sert is committed to providing employees with development opportunities as we are invested in their long term success and advancement within the organization. An individual development plan assists employees in career and personal development and allows employees to reach short and long term career goals.
You would like to work at our company because
We are committed to attracting the best talent and developing our employees to exceed their potential. Our employees take pride in their work and are always looking for ways to contribute their ideas, skills, experience, and passion. We reward and value creativity, professionalism, teamwork, honesty, and longevity.
In the next year, we expect to hire 2-3 technicians
To get this job, you typically need a Minimum of 3 years’ experience working with electrical, hydraulics, programming, and mechanical PLCs is required.
We pay $2.00 per hour shift differential for all time worked on 3rd shift. *Rate of pay depends on one’s experience, education, and skills.
Our best technicians have: Strong mechanical and electrical skills Additionally, someone that takes pride in their work, is honest, creative in their ideas, and works as a professional in a team environment.
All Technicians are sent to College of DuPage for classes. Technicians are scheduled for a series of six mechanical and six electrical classes. Classes are during work hours, so Technicians are paid for their time in class. We adjust their hours to spend half their shift on the floor and the balance in the class. Jel Sert pays for this training which includes classroom and lab work. All Technicians are involved in this training despite their experience level.
TECHNICIAN
From this position, you could grow into
