Posted 2 weeks ago
Customer Service Representative
Company: City of Elmhurst
Category: Sales/Customer Service
Elmhurst
Type: Full Time
City of Elmhurst is hiring for a Customer Service Representative who will provide a variety of administrative services to support the customer service needs of the Community Development Department. Salary Range is $26.35 – $36.89 an hour. Benefits: Includes medical, dental, vision and life insurance (City contributes annually half the cost of the deductible to employee HSA), tuition reimbursement, paid time off, and participation in the Illinois Municipal Retirement Fund (IMRF).
Essential Responsibilities:
Essential Responsibilities:
- Enters data into computer, for permits, inspections and code enforcement activity.
- Acts as support staff for the Building Commissioner in assisting people at the front counter; answers questions, issues permits, disseminates information, and accepts and processes inquiries regarding building codes, permits, code enforcement, construction requirements and zoning matters.
- Explains City rules, regulations and procedures to citizens and contractors, aids citizens in filling out forms and applications for service. Provides information and handouts pertinent to buildings/additions, sign permits, elevators, plumbing, fences, swimming pools, and electrical.
- Types and proofreads records, forms, and correspondence.
- Indexes and files correspondence, reports, and forms. Maintains records and filing systems according to established methods and procedures.
- Answers telephone calls and provides routine information.
- Maintains directories and extensions of offices.
- Counts and verifies funds received, writes receipts, maintains appropriate records and prepares deposit tickets. May maintain accounts receivable and payable records.
- Operates office technology as required.
- Maintains current elevator certificates records.
- Maintains files of microfilm drawings.
- Notifies Assessors Office of permit activity and obtains related drawings for the Assessor.
- Coordinates Health Department approvals.
- Coordinates FOIA responses with the FOIA Officer.
- Compiles and completes monthly and yearly building and code enforcement reports.
- Maintains departmental payroll records on the City’s financial software program.
- Notifies DuPage County Clerk’s Office of lawn sprinkler permits.
