Posted 1 month ago

Customer Service Representative I

Company: DuPage County Health Department (DCHD)
Category: Service/Sales


Type: Full Time

The DuPage County Health Department is seeking a customer Service Representative to join their team. This position is located at their Community Center, adjacent to their Central Public Health Center, located in Wheaton. Flexibility to travel to other centers, to assist with coverage as needed, is required. The hours are Tuesday, Wednesday and Friday from 8:00 am until 4:30 pm, Monday and Thursday from 8:00 am to 6:30 pm. Required rotating mid or evening shifts. Starting pay for this position is $15.77 per hour (May increase depending on experience). Responsibilities:

  • Provides general and specific information regarding departmental policies, procedures and programs to the public.
  • Conducts pre-screening activities; directs individuals to the proper location, resource and/or staff.
  • Checks in customers; schedules follow-up appointments; collects various methods of payment including cash and credit card transactions.
  • Notifies staff promptly when an individual arrives for an appointment; prepares client charts and files.
  • Answers phones; receives and/or identifies and resolves complaints in accordance with department policies, practices and procedures and standards.
  • Screens for eligibility for programs or services; listens and responds to client’s concerns and questions in order to complete the intake process; gathers basic information from the caller including demographics to begin intake process.
  • Processes incoming and outgoing calls through the operations of a call distribution center; provides general information to County residents/clients in response to direct inquiries regarding services, locations and other matters, or refers questions to appropriate parties.
  • Compiles data on number of calls, follow-up calls, and source referrals for review by supervisor; schedules appointments; answers TDD calls; operates a personal computer.
  • Maintains confidentiality of privileged information and adheres to patient privacy laws.
  • Adheres to department guidelines for attendance and punctuality.
  • Maintains required training, licensure and/or certification.
  • Demonstrates sensitivity and understanding of other ethnic groups and cultures.