JOBS

Royal Envelope is seeking a Customer Service Rep to join their team. The sales coordinator is responsible for supporting the Sales team to create and maintain a trustworthy relationship with their valued clients by providing courteous, knowledgeable and timely responses to customer inquiries. This includes following and enforcing the terms of the contract, processing transactions, and internally coordinating all customer orders and initiatives. What you’ll be doing:

• Develops and maintains a relationship with the client, understanding customer requirements and expectations.
• Responds to all customer inquiries regarding delivery, specifications, order expediting, etc. in a timely manner.
• Communicates and implements all terms of sales contract and company policies (i.e. freight, minimum order, returns, etc.)
• Collaborates harmoniously with internal manufacturing and support staff, throughout the order fulfillment and problem resolution process for customers, including logistics, quality issues, credit collection and management, etc.
• Ensures ongoing customer satisfaction and resolves any complaints.