Posted 11 hours ago

Customer Service Representative

Company: Sentinel Technologies
Category: Customer Service

 Downers Grove, Remotely

Type: Full Time

Sentinel is seeking a Customer Service Representative to join their team. The Customer Service Representative is responsible for being the first point of contact for Sentinel’s clients within our 24/7/365 call center providing the primary communication link internally following department procedures. Responsible for ensuring customer satisfaction by providing customers with courteous, professional and efficient service at all times. As a Customer Service Representative, you will handle in-bound and out-bound client calls obtaining and documenting incidents. Handles 80 to 100 calls per day in variable formats. The ideal candidate will perform a variety of tasks and have skills including but not limited to: Call monitoring, multitasking and meeting skill set ratios, ability to quickly respond to problem/critical situations, obtains training as required, adapt to Company/Department changes. Accurate and timely communication is significant in this position, following proper phone etiquette procedures using precision and accuracy with variable systems. Sentinel encourages and listens to suggestions and recommendations in an effort to continually improve customer service operations. Be a self-starter with organizational, time-management, analytical skills, basic knowledge of Microsoft Word, Excel and ability to learn our custom internal and client applications with a “can-do” attitude.