Customer Service – Fulfillment Lead
Company: Premium Custom Products
Category: Customer Service/Sales
Downers Grove
Type: Full Time
Premium Custom Products is seeking a Customer Service Fulfillment Lead to join their team. Below lists some responsibilities. Interested candidates may send resume to Eric Withaar – ewithaar@premiumcustomproducts.com. To view full description of position, click HERE.
- Customer Service and Order Entry.
- Perform high level of customer communication.
- Manage all aspects of kitting/fulfillment/inventory and warehouse when needed.
- Communicate clearly, effectively and timely with staff and customers.
- Anticipate needs for staff and supplies for upcoming projects.
- Perform warehouse laborer duties including picking, packing, counting, record keeping when needed and maintain a clean and organized warehouse.
- Restocking shelves, accepting incoming orders, processing and packing orders, counting inventory and ensuring orders are shipped in a timely manner.
- Consistently maintained picking/packing speeds in the 95th percentile.
- Oversee and help pick orders with 100% accuracy despite high speeds.
- Help manage staff, preparing work schedules and assigning specific duties.
- Oversee, direct and coordinate fulfillment activities/calendar.
- Determine production staffing requirements as needed to run full capacity kitting-fulfillment.