Posted 3 weeks ago

Customer Service

Company: Sentinel Technologies
Category: Service/Sales

 Downers Grove, Remotely

Type: Full Time

ASAP Start: This position is part of a Customer Service Team. Customer Service Representative is responsible for being the first point of contact for Sentinel’s clients within our 24/7/365 call center providing primary communication links following department procedures. This role is responsible for ensuring customer satisfaction by providing customers with courteous, professional and efficient service at all times. As a Customer Service Representative, you will handle approx. 80 – 100 in-bound and out-bound client calls daily obtaining and documenting incidents. The ideal candidate will perform a variety of tasks and have skills including but not limited to call monitoring, multitasking and meeting skill set ratios, ability to quickly respond to problem/critical situations, obtains training as required and the ability to adapt to company/department changes. For this role, accurate and timely communication is significant, following proper phone etiquette procedures using precision and accuracy with variable systems. This position will require you to be in training Monday- Friday, 8:30-5. Once training is completed, the schedule will be three 12-hour days, 7am-7:30pm. This is a 3-day schedule with one weekend day and the other standby day to be determined. Qualifications:

  • Excellent communication skills with the ability to communicate at all levels of an organization, internally and externally.
  • Strong typing ability.
  • Must be a self-starter with organizational, time management and analytical skills.
  • Must have basic knowledge of Microsoft Word and Excel.
  • 2 years prior Customer Service call center experience preferred.
  • Some experience with low level troubleshooting is a plus.
  • Works well in a fast-paced environment and team atmosphere.
  • Require Shift Flexibility with this position.