JOBS

TransChicago Truck Group has a Director of Aftermarket Solutions position open. The Director of Aftermarket Solutions is responsible for the strategic leadership, operational success, and financial performance of post-sale solutions teams across the organization, including Customer Experience (CX) and administrative support. This role owns the full aftermarket customer lifecycle, ensuring a seamless and consistent experience from vehicle delivery through ongoing service, support, and retention, while establishing standardized processes and measurable performance outcomes across all locations. This role will work cross-functionally with Sales, Service, Parts, and Leasing teams to ensure alignment, accountability, and a differentiated aftermarket value proposition for the organization. Compensation is $115,000-$125,000 plus bonus based on performance. Compensation will ultimately be determined based on experience, competencies, certifications and education. Benefits: Medical Insurance; Vision Insurance; Dental Insurance; Life and AD&D Insurance; Disability Insurance; Flexible Spending Account (FSA); 401(k) with company match; Paid Time Off (PTO); Paid Sick Time; Paid Holidays; and additional voluntary benefits.
Essential Functions & Responsibilities:

• Develop and execute the organization’s aftermarket strategy, aligning all post-sale functions under a unified vision and positioning aftermarket operations as a key driver of revenue, customer retention, and long-term growth.
• Identify and implement new aftermarket solutions and revenue streams based on market opportunities and customer needs, while collaborating with Truck Sales and Leasing teams to better understand customer expectations and trends.
• Utilize relevant systems, including CRM, Dealer Management System (DMS), and Rigdig, to identify, track, and convert aftermarket sales opportunities and support forecasting, planning, and performance tracking efforts.
• Develop and support a structured post-sale customer lifecycle strategy, including onboarding, training, service engagement, and retention, ensuring consistent and high-quality customer experience across all locations and touch points.
• Build and maintain strong relationships with key and strategic customer accounts while developing proactive engagement strategies that reduce downtime and improve overall customer satisfaction.
• Continuously evaluate workflows and identify opportunities to improve operational efficiency, productivity, and service quality based on internal performance data and external market feedback.
• Monitor and manage key performance indicators across all functional areas, utilizing CRM and reporting tools to track case optimization, warranty opportunities, and service outcomes while driving accountability through data-informed decision-making.
• Lead the adoption and optimization of digital tools and telematics platforms, including Detroit Connect, CRM, and DMS systems, leveraging technology to enhance customer engagement and operational performance.