JOBS

The Morton Arboretum seeks a Director of Donor Experience to join their team. As a Director of Donor Experience, you will lead a comprehensive donor experience strategy designed to deepen relationships, strengthen retention, and enhance philanthropic support across all donor levels, including annual, mid-level, major, principal, and institutional funders. Responsible for designing and executing an integrated program of stewardship, recognition, donor communications, events, volunteer engagement, donor gifting, and travel to ensure a consistent, meaningful, and mission-driven donor journey. Serve as a senior member of the Development team and have extensive interaction with the CEO, Board of Trustees, and volunteer campaign and event committees. Expected hiring range for this position is annualized at $110,000-$125,000 based on experience that will be evaluated during the candidate selection process. They offer medical, dental, and vision insurance, 401K with generous match, vacation, floating holidays and sick days, and more.
Responsibilities:

• Lead the development, execution, and continuous improvement of a comprehensive donor experience and stewardship strategy informed by data and donor insights.
• Design and oversee tailored stewardship programs for all donor segments, partnering closely with major gifts and annual giving teams to deliver personalized engagement.
• Ensure timely, meaningful donor acknowledgment, recognition, and impact reporting across all channels and fundraising initiatives.
• Oversee donor-facing communications, including newsletters, impact reports, digital content, and other stewardship materials.
• Partner with Marketing and Creative teams, as well as external vendors, to develop compelling donor-centered storytelling and recognition materials.
• Develop and implement donor recognition and appreciation programs across print, digital, experiential, and public-facing platforms.
• Lead innovative donor engagement initiatives, including cultivation opportunities, stewardship touchpoints, milestone recognition, and donor gifting programs.
• Oversee a portfolio of donor events and experiences, including cultivation and stewardship events, the Arboretum’s travel program, and the annual Evergreen Gala; serve as staff liaison to volunteer leadership committees and oversee event execution.
• Support the recruitment, engagement, and stewardship of volunteer leaders to advance fundraising and campaign goals.
• Manage budgets, financial reporting, endowed fund stewardship coordination, and evaluation of donor engagement, event performance, and overall program effectiveness.
• Demonstrate alignment with the Arboretum’s employee core values.