JOBS

Parts Town seeks an Inside Service Technician to join their team. As an Inside Service Technician, you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty cold side foodservice equipment. After completing the onboarding process, you will also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications. The pay for this role is $26.00 an hour which is based on including but not limited to qualifications, experience, and geographical location. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.
Responsibilities:

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day).
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information into a company database to better assist future inquiries.
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.