Posted 1 month ago

Intake Counselor

Company: Woodridge Interventions
Category: Healthcare


Type: Full Time

Woodridge Interventions is seeking an Intake Counselor to join their team. The position will be an opportunity to help people with substance abuse issues gain control of their lives. For full details click HERE. Primary Duties and Responsibilities:

  • Respond to inquiries about the facility within facility policy timeframes.
  • Ability to develop therapeutic relationships with patients and families.
  • Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
  • Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
  • Coordinate admission and transfer from referral sources and between levels of care within the facility.
  • Maintain knowledge of milieu management.
  • Communicate projected admissions to designated internal representatives promptly.
  • Ensure all clinical information from referral sources or patient (including medical comorbidity information) is received, when possible, prior to patient admission.
  • Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to patient or their family.
  • Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
  • Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
  • Admit patient in the registration and accounting system. Complete all admission and consent forms with the patient.
  • Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.