JOBS

HSG Tech seeks a Laser Field Service Engineer to join their team. The Service Engineer position is the primary point of contact responsible for training, installation and maintenance of all HSG tech machinery in our Chicago showcase space and equipment purchased by HSG Tech customers in the US region. Reporting directly to the Service Manager in the US, this position will manage technical issues, maintain customer satisfaction, provide monthly maintenance support, promote value add-on services and provide training support. Business travel will be a requirement for this position. Compensation range is $32.00 – $55.00 per hour. Benefits: 401(k); 401(k) matching; Bonus based on performance; Dental insurance; Employee discounts; Flexible schedule; Health insurance; Opportunity for advancement; Paid time off; Training & development; Vision insurance; Wellness resources.
Responsibilities:

• Provide key objective management (proper machinery installation, proper accessory management and proper understanding of service data).
• Optimize work order organization, safe tool use and customer data reporting.
• Demonstrate understanding of expense reimbursement documentation and customer service evaluations.
• Partner with internal Sales, Marketing, Finance, Customer Service and R&D teams to support stakeholder objectives.
• On-time completion of equipment installation, commission and maintenance tasks while following the company’s strict safety and quality guidelines.
• Analyze and find root cause of maintenance impediments, debug system errors and propose system improvements.
• Participate and prepare company held trainings regarding technical process, company regulation and technician job duties.
• Conduct customer visits monthly for routine service maintenance while promoting related value add-on services.
• Provide one-to-one training and guidance for new hired service team members.