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Posted 2 weeks ago
Order and Customer Service Specialist
Company: Hilscher North America
Category:
Service/Sales
Lisle
Type: Full Time
Hilscher North America is currently looking for a detail-oriented and customer-focused individual to join their team as an Order and Customer Service Specialist. This role plays a crucial part in ensuring seamless order processing, efficient shipping, exceptional customer satisfaction, successful management of product returns, and effective communication with customers. Responsibilities are listed below. Full details about the positions is HERE. Interested candidates may send resume to usjobs@hilscher.comand let them know you are applying for this position.
Handling order operations in the ERP-system.
Coordinate shipments with the production sites to ensure timely fulfillment of orders.
Monitor delivery dates and updating customers on their orders.
Serve as the primary point of contact for commercial customer inquiries.
Confidence in working with customers to provide timely and accurate information on technical products.
Maintain strong relationships with customers, and internal stakeholders ensuring high levels of satisfaction and retention.
Assist in preparing sales quotes and proposals.
Coordination with the warehouse team on shipping dates and capacities.
Generate reports on sales metrics, order status, and customer feedback.
Analyze data to identify trends and opportunities for improvement.
Assist in forecasting demand and planning production schedules accordingly.
Process, manage, and validate incoming RMA requests efficiently and accurately.
Communicate with customers regarding RMA approvals, denials, and any additional information required.
Coordinate the shipment of replacement products for approved RMAs.
Collaborate with the production sites to inspect and assess returned products.
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Peek Inside: At this location, we offer our customers a wide range of manufacturing capabilities, from CNC machining all the way to complete product assembly and fulfillment.
Fun fact about our company: a robot works right alongside our machinists to produce parts with quality and efficiency!
You would like to work at our company if
you are interested in the wide range of evolving technologies, processes and creativity that go into the world of modern manufacturing.
In the next year, we expect to hire CNC machinists
To get that job, you typically need a high school diploma and vocational or technical training in machining. We offer additional on-the-job training once a new machinist with the foundational skills and experience joins the team so they can continue to master their craft.
Our best machinists have: a passion about the art and science that goes into taking a raw piece of metal or plastic and forming it into a high-precision design.
CNC Machinists From this position, you could grow into
Master Machinist
Machining Business Manager
Owner of your own machining business
In the next year, we expect to hire Assembly Operators
To get that job, you typically need a high school diploma, a mechanical aptitude and a willingness to learn and closely follow processes and work instructions.
Our best assembly operators are eager learners and pay attention to details. They enjoy working on different types of mechanical work every day.
Assembly Operators From this position, you could grow into
lead operator
supervisor
manufacturing manager
FEATURED ORGANIZATION:
Company Name: The Jel Sert Company
DuPage Location: West Chicago, IL
Total number of employees in DuPage: 900 during peak season
Peek Inside
The Jel Sert Company is a leading manufacturer of food and beverage products. For the past 20 years, our team has been dedicated to establishing an exemplary manufacturing infrastructure that supports the needs of some of the world’s largest Consumer Packaged Goods and pharmaceutical companies.
Jel Sert is committed to providing employees with development opportunities as we are invested in their long term success and advancement within the organization. An individual development plan assists employees in career and personal development and allows employees to reach short and long term career goals.
You would like to work at our company because
We are committed to attracting the best talent and developing our employees to exceed their potential. Our employees take pride in their work and are always looking for ways to contribute their ideas, skills, experience, and passion. We reward and value creativity, professionalism, teamwork, honesty, and longevity.
In the next year, we expect to hire 2-3 technicians
To get this job, you typically need a Minimum of 3 years’ experience working with electrical, hydraulics, programming, and mechanical PLCs is required.
We pay $2.00 per hour shift differential for all time worked on 3rd shift. *Rate of pay depends on one’s experience, education, and skills.
Our best technicians have: Strong mechanical and electrical skills Additionally, someone that takes pride in their work, is honest, creative in their ideas, and works as a professional in a team environment.
All Technicians are sent to College of DuPage for classes. Technicians are scheduled for a series of six mechanical and six electrical classes. Classes are during work hours, so Technicians are paid for their time in class. We adjust their hours to spend half their shift on the floor and the balance in the class. Jel Sert pays for this training which includes classroom and lab work. All Technicians are involved in this training despite their experience level.
TECHNICIAN
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