JOBS

Midwestern University seeks a Patient account Representative to join their team. The Patient Account Representative is responsible for performing a variety of front office procedures. The position reports to the Assistant Manager of Patient Accounts for the Midwestern University Dental Medicine Clinic. The pay rate for this position is $23.31 per hour. They offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long-term disability, and pet insurance, plus more. Below list some responsibilities of the position.

• Greet and direct patients and visitors.
• Perform registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, and obtaining necessary signatures.
• Calculate and collect patient liability according to verification of insurance benefits and expected reimbursement.
• Explain and provide financial policies and available resources for alternative payment arrangements to patients and their families.
• Enter payments in practice management system and perform daily payment reconciliation in timely and accurate manner including balanced of cash drawer.
• Answering phones including scheduling appointments, taking messages, routing calls to departments, and answering general inquires.
• Schedule appointments accurately and complete pre-registration processes including insurance verification, and identification of POS collection amounts.
• Make appointments from calls and orders work queues.
• Reschedule and cancel appointments and communicate as needed with patients/families and providers/clinics.
• Coordinate multiple appointments.
• Provide positive patient interactions when speaking with patients, care providers, and others while on phones and in clinic.
• Provide instructions prior to appointment as directed by service department.
• Provide directions/maps, and parking instructions.