JOBS

Midwestern University is seeking a Patient Account Representative to join their team. The Patient Account Representative is responsible for performing a variety of front office procedures. The position reports to the Manager of Patient Accounts for the Midwestern University Multispecialty Clinics.
Essential Duties and Responsibilities:

• Greet and direct patients and visitors.
• Perform registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, and obtaining necessary signatures.
• Calculate and collect patient liability according to verification of insurance benefits and expected reimbursement.
• Explain and provide financial policies and available resources for alternative payment arrangements to patients and their families.
• Enter payments in practice management system and perform daily payment reconciliation in timely and accurate manner including balanced of cash drawer.
• Answering phones including scheduling appointments, taking messages, routing calls to departments, and answering general inquires.
• Schedule appointments accurately and complete pre-registration processes including insurance verification, and identification of POS collection amounts.
• Make appointments from calls and orders work queues.
• Reschedule and cancel appointments and communicate as needed with patients/families and providers/clinics.
• Coordinate multiple appointments.
• Provide positive patient interactions when speaking with patients, care providers, and others while on phones and in clinic.
• Provide instructions prior to appointment as directed by service department.
• Provide directions/maps, and parking instructions.
• Secure demographics, guardian and emergency contacts, guarantor, and insurance coverage information.
• Verify insurance eligibility and benefits when necessary.
• Update demographics when patient information changes.
• Request and enter referral information when necessary.
• Notify patients of co-payments, deductibles, co-insurance and collect outstanding balances during scheduling process when appropriate.
• Follow state and federal regulations related to healthcare.