JOBS

Midwestern University seeks a Patient Account Representative to join their team. The Patient Account Representative is responsible for performing a variety of front office procedures. The position reports to the Assistant Manager of Patient Accounts for the Midwestern University Dental Medicine Clinic.
Pay is $23.31 an hour. They offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long-term disability and pet insurance. They offer flexible spending accounts, including healthcare reimbursement, child/dependent care account, a work-life balance with a competitive time off package including paid holidays, sick/flex days, personal days, and vacation days. They offer a 403(b)-retirement plan, tuition reimbursement, childcare subsidy reimbursement program, identity theft protection, and an employee assistance program. Wellness is important and offer a wellness facility on-site with a fully equipped fitness facility.
Essential Duties and Responsibilities:

• Greet and direct patients and visitors.
• Perform registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, and obtaining necessary signatures.
• Calculate and collect patient liability according to verification of insurance benefits and expected reimbursement.
• Explain and provide financial policies and available resources for alternative payment arrangements to patients and their families.
• Enter payments in the practice management system and perform daily payment reconciliation in a timely and accurate manner, including balancing of the cash drawer.
• Answering phones, including scheduling appointments, taking messages, routing calls to departments, and answering general inquiries.
• Schedule appointments accurately and complete pre-registration processes, including insurance verification and identification of POS collection amounts.
• Make appointments from calls and orders work queues.
• Reschedule and cancel appointments and communicate as needed with patients/families and providers/clinics.
• Coordinate multiple appointments.
• Provide positive patient interactions when speaking with patients, care providers, and others while on phones and in the clinic.
• Provide instructions prior to the appointment as directed by the service department.
• Provide directions/maps, and parking instructions.
• Secure demographics, guardian and emergency contacts, guarantor, and insurance coverage information.
• Verify insurance eligibility and benefits when necessary.
• Update demographics when patient information changes.
• Request and enter referral information when necessary.
• Notify patients of co-payments, deductibles, and co-insurance, and collect outstanding balances during the scheduling process when appropriate.
• Follow state and federal regulations related to healthcare.
• Must successfully complete cross-training in at least one additional Midwestern University clinic to support operational flexibility and patient service needs.