Program Manager – Bilingual
Company: Loaves and Fishes
Category: Professional Services
Naperville
Type: Full Time
Loaves and Fishes seeks a Bilingual Program Manager to join their team. The Program Manager oversees the day-to-day operations of client services and Grocery Assistance Program registration across Loaves & Fishes’ food access programs. This position is responsible for ensuring consistent, accurate, and compliant client registration practices across the Market, Online Market, Home Delivery, and spoke distribution locations.
Reporting to the Director of Health and Food Programs, the Program Manager provides leadership to client services staff and registration volunteers and ensures effective implementation of Grocery Assistance Program operations. This position also oversees program compliance, client communications and issue resolution, Home Delivery operations, program data integrity and reporting, and coordination of community organizations providing resources and information to clients. Salary is $45,000, comprehensive benefits package is offered.
Key Responsibilities:
- Oversee the day-to-day operations of client services and Grocery Assistance Program registration across all service locations, ensuring consistent, efficient, and effective processes.
- Ensure compliance with TEFAP, food bank, and other applicable program requirements by maintaining current registration processes and required documentation across service locations.
- Supervise, train, and support client-facing staff. Serve as the program point person for registration volunteers, providing training, procedural updates, and guidance related to client registration.
- Serve as the primary point of contact for client questions, concerns, and service issues and oversee timely and effective client communications regarding program services and operational updates.
- Oversee program data integrity, outcome reconciliation, and weekly, monthly, and fiscal year-end reporting.
- Develop and maintain relationships with community organizations to coordinate resources and opportunities for clients and represent Loaves & Fishes at community meetings and events as appropriate.
