JOBS

ampliFY Solutions seeks a Senior Implementations Analyst to join their team. The Senior Implementations Analyst is a member of the Client Delivery team and part of the Client Services organization, which is comprised of the Sales, Client Delivery, Account Executive and Relationship Management teams.
The Senior Implementations Analyst serves as a technical and analytical bridge between our clients (banks/credit unions), implementations managers, and internal engineering teams. This role is responsible for ensuring the successful technical execution and launch of our cardholder rewards and loyalty programs. The ideal candidate possesses a deep understanding of data flows, system configuration, and client-facing technical communication.
This individual acts as a technical collaborator for the entire organization to complete project tasks and provide ongoing client support. Responsible for providing a high level of client and internal customer service while juggling numerous tasks. They act as an escalation point, assist with troubleshooting and issue resolution.
Salary range for this position is $95,000 – $110,000. Benefits: 401(k) with employer match; Medical, dental, vision, and life insurance; Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options; Tuition Reimbursement; Paid time off, company holidays, and parental leave; Employee Assistance Program; Hybrid work environment with flexible hours; Onsite perks including gym access and snacks; Employee recognition programs celebrating milestones and achievements; Growth opportunities within a supportive, team-oriented environment.
Responsibilities:

• Technical Configuration and System Setup: Independently perform hands-on configuration of proprietary rewards management software.
• Data Analysis and Validation: Review client-provided file layouts and technical specifications; build and execute SQL queries to analyze, validate, and troubleshoot data during the implementation and ETL process.
• Client Technical Liaison: Serve as a technical point of contact for clients and implementation managers, translating technical requirements and integration specifications (including SSO) into business terms and vice-versa.
• Implementation Launch Management: Own the technical execution of rewards program launches.
• Technical Requirements Documentation: Document technical requirements, processes, and configuration specifics related to client implementation projects.
• Lead client-facing technical discussions to support implementations and troubleshooting.
• Identify areas for improvement and development of actions plans, training and process documentation.
• Analyze incoming projects and tickets and act as department liaison.