Technical Communicator – Power
Company: Altorfer CAT
Category: Manufacturing/Skilled Trades, Professional Services
Addison
Type: Full Time
Altorfer CAT is hiring for a Technical Communicator. The primary role of the Technical Communicator is to be the focal point for factory communication relating to product problems, troubleshooting direction, and goodwill requests. The Technical Communicator is responsible for filtering and disseminating product support information to the department. Salary is $80,000 – $110,000. Benefits are offered: Health, Dental, Vision, Disability, and Life Insurance; 401(k); Paid Holidays; Paid Parental Leave and Funeral Leave; Paid Time Off: Prorated 80 hours of PTO; Education Assistance; and Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection.
Responsibilities:
- Provide technical assistance to internal and external customers including emissions solutions support.
- DSN ticket administration with the required filtering, analysis, troubleshooting, known issue research, and decision making.
- Warranty and Goodwill claim administration.
- Service letter administration.
- Electronic software administration.
- Technician assistance with electrical and mechanical troubleshooting, service procedures, parts identification.
- Oil and coolant sample review and lead creation.
- Part and vendor identification assistance.
- Technician procedural document creation for new products and processes.
