JOBS

Midwestern University has a Clinical Application Specialist position open. This position will assist with coordinating all issues that arise during the project for their application areas and must be knowledgeable about the organization’s policies, procedures, and business operations. The incumbent will leverage their understanding of the operational practices of scheduling and payer authorization, including nuances of provider schedules within Midwestern University, scheduling practices for certain types of visits, and how these practices relate to the medical record flow for appointments. Provide their expertise in areas that integrate with check-in, registration, benefits, referrals, PCP assignment, and orders. The incumbent is expected to provide their knowledge and understanding in a wide array of integration points including revenue cycle management or billing operations.
Salary range is $75,000 to $90,000. They offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance, flexible spending accounts including healthcare reimbursement and child/dependent care account, work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days, 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program, and a wellness facility on-site with a fully equipped fitness facility.
Essential Responsibilities

• Assist with the support of the application’s end-users.
• Identify issues that arise in their application area as well as issues that impact other application teams, and work to resolve them.
• Support and guide workflow design, build and test the system, and analyze other technical issues associated with Epic software, or other EHR systems/applications.
• Identify and implement requested changes to the system.
• Serve as a liaison between end users’ workflow needs and Epic implementation staff.
• Maintain regular communication with Epic representatives or other EHR vendors, including participating in weekly project team meetings.
• Collaborate with Epic representatives, EHR vendors, MWU leadership, and end users to ensure the system meets the organization’s business needs regarding the project deliverables and timeline.
• Develop an understanding of operational needs to set the direction for the organization’s workflows by attending site visits and other integrated sessions.
• Participate in training and work with end users.
• Troubleshoot problems and questions.
• Review the status of projects and issues on an ongoing basis with leadership.
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end‐user concerns, budget, and upcoming milestones.
• Maintain and update the different critical medical systems, their different components, dependencies, and modules used throughout the organization.
• Attend meetings with the different department specialties on a weekly or monthly basis.
• Implement changes within the applications or implement and test new systems to meet the needs of the organization or specialty.
• Maintain the different HL7 interfaces. Work with 3^rd party vendors to create new medical interfaces or to troubleshoot issues, working with state agencies or lab vendors. Duties involve reviewing medical data, creating labs and their results to insure they flow correctly into the system.
• Troubleshoot any issues found within the applications, modules, and their dependencies.