Network technicians provide technical assistance to computer users. They answer questions or resolve computer problems for clients in person, via telephone or electronically. They may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail and operating systems. Some network technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

You will have plenty of employment opportunities as a network technician, but first you will need to complete specific training and possibly earn a certificate. Your training will include coursework in computer science, engineering and information science. Some employers may prefer applicants with various combinations of certifications from industry-recognized sources, such as CompTIA and Microsoft. There are many pathways to certifications through each entity to demonstrate proficiency and expertise in the field.

• Computer systems design services
• Consulting companies
• Insurance companies
• Technology companies
• Universities
• Wired communications carriers