Posted 1 week ago

Circulation Associate

Company: Bartlett Public Library District
Category: Sales/Customer Service

 Bartlett

Type: Part Time

The Bartlett Public Library District is seeking qualified applicants for a part-time Circulation Associate. The Circulation Associate is responsible for providing high quality customer service by assisting patrons with the circulation of materials and assisting with the use of technology within the library. Pay is $15.00 an hour, will work 16 hours a week. Benefits: Vision Plan; Employee Assistance Program (EAP); Day off for birthday; MissionSquare 457 Retirement Plan.
Essential Duties and Responsibilities:

  • Responsible for customer service at the public desk of the checkout area.
  • Work with patrons to resolve problems with patron accounts.
  • Assist patrons with technology questions and computer access within the library.
  • Assist patrons at the self-checkout station.
  • Process library card registrations.
  • Accept payments for fines and fees.
  • Answer incoming calls and route to other departments as needed.
  • Perform opening and closing procedures for the lobby area of the library.
  • Retrieve the outdoor book return and check in all returned material.
  • Process items on hold.
  • Perform various jobs involving reports and billing.
  • Shelve library material onto carts and throughout the library.
  • Help to direct the activities of the volunteers.