Posted 1 month ago

Field Service Technician

Company: MEI Systems
Category: Manufacturing/Skilled Trades

 Itasca

Type: Full Time

MEI Systems install and maintain advanced machines with innovative, leading technology in the eyeglass lens generating industry. They are seeking highly motivated individuals to join their team as a Field Service Technician. You will travel to install the machines, train their customers, perform preventive maintenance & provide technical support to customers in the USA, Canada, Mexico & Caribbean.
Benefits/perks:
Career opportunities with extensive training and ability to make an impact.
Diverse backgrounds and perspectives are what push innovation forward.
Starting pay between $34.13-$38.94 hourly, along with overtime & discretionary bonus.
Paid time off.
401(k) with company match up to 4% after 1 year of employment.
Health, dental and vision insurance.
Life Insurance, short-term disability, and long-term disability (100% paid by Company).
Responsibilities/requirements:

  • Perform machine installation, preventive maintenance & training at the customer site.
  • Identify, troubleshoot, diagnose & resolve customer/equipment issues.
  • Maintain a high degree of professional customer service for all customer interactions.
  • Traveling up to 70% of the time by flight/car (for international travel a passport is required). When not traveling, provide technical remote support to customers.
  • Attend shows and exhibitions if required, as technical support for installation of machines.
  • Spanish language skills are a plus but not required for this position.
  • Must possess a valid driver’s license and maintain a driving record that meets company standards for vehicle insurance eligibility.
  • Engineering degree or equivalent experience in Electrical/Mechanical/Automation/Automotive (mechatronics).
  • 4+years of hands-on electromechanical maintenance experience.
  • 4+years of working knowledge of modern CNC machinery.
  • Knowledge of mechanical, electrical/electronic, pneumatic components and power tools in the CNC industry. Ability to learn and understand mechatronics systems.
  • Ability to read blueprints & schematic diagrams, knowledge of PLC’s and C++ concepts.