Field Service Technician
Company: MEI Systems
Category: Manufacturing/Skilled Trades
Itasca
Type: Full Time
MEI Systems install and maintain advanced machines with innovative, leading technology in the eyeglass lens generating industry. They are seeking highly motivated individuals to join their team as a Field Service Technician. You will travel to install the machines, train their customers, perform preventive maintenance & provide technical support to customers in the USA, Canada, Mexico & Caribbean.
Benefits/perks:
Career opportunities with extensive training and ability to make an impact.
Diverse backgrounds and perspectives are what push innovation forward.
Starting pay between $34.13-$38.94 hourly, along with overtime & discretionary bonus.
Paid time off.
401(k) with company match up to 4% after 1 year of employment.
Health, dental and vision insurance.
Life Insurance, short-term disability, and long-term disability (100% paid by Company).
Responsibilities/requirements:
- Perform machine installation, preventive maintenance & training at the customer site.
- Identify, troubleshoot, diagnose & resolve customer/equipment issues.
- Maintain a high degree of professional customer service for all customer interactions.
- Traveling up to 70% of the time by flight/car (for international travel a passport is required). When not traveling, provide technical remote support to customers.
- Attend shows and exhibitions if required, as technical support for installation of machines.
- Spanish language skills are a plus but not required for this position.
- Must possess a valid driver’s license and maintain a driving record that meets company standards for vehicle insurance eligibility.
- Engineering degree or equivalent experience in Electrical/Mechanical/Automation/Automotive (mechatronics).
- 4+years of hands-on electromechanical maintenance experience.
- 4+years of working knowledge of modern CNC machinery.
- Knowledge of mechanical, electrical/electronic, pneumatic components and power tools in the CNC industry. Ability to learn and understand mechatronics systems.
- Ability to read blueprints & schematic diagrams, knowledge of PLC’s and C++ concepts.



