JOBS

The City of Naperville’s Police Department Records Section seeks an individual to join their team to receive and process law enforcement information for the Naperville Police Department, and perform various tasks, from general office/clerical duties to tasks requiring technical data evaluation and processing. This is an essential position within the department working in a fast-paced customer service-oriented environment. This full-time, union position will work Monday-Friday, day shift. Pay starts at $24.62 hourly, this position is represented by MAP 582. Wage rates and other benefits are subject to the language in the Collective Bargaining Agreement. (Download PDF reader).
Duties:
The Records Section provides customer service to the public and internal personnel. The section is responsible for processing incoming documents through scanning processes, transmitting court-related paperwork to DuPage and Will Counties, providing records to neighboring law and court entities, responding to Freedom of Information requests, fulfilling court orders, disseminating court notices, processing background checks, insurance requests, and adhering to general record-keeping practices. The section also handles all parking citation processes, including sending past due notices, posting payments, and submitting aged accounts to the Finance Department for collection processing.
The duties of the Records Specialist also include data-entry, scanning, indexing, redaction (written, audio and video), records compliance auditing, and document filing. The selected candidate will answer phone calls, respond to internal and external customer requests in person and through written correspondence, and collect and process fees for parking citations and animal control fines. This includes cash drawer balancing and office/clerical functions as required.