Posted 1 month ago
Service Clerk, Power
Company: Altorfer CAT
Category: Sales/Customer Service
Addison
Type: Full Time
Altorfer CAT has a Service Clerk position open. Overview of this position is the ability to manage change and perform multiple tasks simultaneously with a complete understanding of Corporate Safety & Compliance Policies. Must have excellent communication skills and proficient in Windows based applications and DBSI. Pay is $18.00 – $25.00 an hour. Benefits are offered: Health, Dental, Vision, Disability, and Life Insurance; 401(k); Paid Holidays; Paid Parental Leave and Funeral Leave; Paid Time Off: Prorated 80 hours of PTO; Education Assistance; and Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection.
Responsibilities:
- Provides customer service, clerical and administrative support to the Power Systems office.
- Responsible for maintaining service work order records (this includes opening/closing workorders), researching customer information and equipment information, when necessary, via online CRM tool.
- Assist with Preventative Maintenance (PM) visit scheduling, opening/closing of PM workorders and ordering of parts.
- Answer customer calls and assist as needed.
- Issue purchase orders, code invoices to appropriate accounts and post proper cost/sell information to DBS workorder system.
- Assist in keeping the DBS equipment population file up to date with current equipment and customer information.
