JOBS

the ServiceNow CMDB Manager is responsible for maintaining the accuracy, completeness, and reliability of the CMDB, ensuring that configuration items (CIs) are properly classified, related, and governed throughout their lifecycle. This role will work closely with cross-functional teams to ensure that the CMDB aligns with business needs, audit requirements, and operational priorities, maximizing its value to the Illinois Tollway. Salary range is $110,000 – $120,000. They offer a nice benefits package. For benefits details, click on the benefits tab on job listing.
Responsibilities:

• Maintain the accuracy and integrity of CMDB data, ensuring CIs are properly classified, related, and updated.
• Manage data quality dashboards to monitor the health of the CMDB and identify any data integrity issues.
• Define and enforce CI class models, naming conventions, and reconciliation policies.
• Address data integrity issues promptly and work to resolve them in collaboration with relevant teams.
• Work with stakeholders across infrastructure, application, change, asset, and risk management to ensure that CMDB data is leveraged effectively for operational and strategic goals.
• Ensure the CMDB aligns with business needs and audit requirements.
• Support the strategic use of the CMDB by defining its scope and objectives, guiding teams on best practices and governance policies. This includes identifying the configuration items (CIs) to include in the CMDB, relevant attributes and relationships to capture, and the level of detail and accuracy to maintain.
• Ensure clarity on expected outcomes and benefits from the CMDB, guiding stakeholders on how to use the data effectively to meet those objectives.
• Collaborate with ITSM and ITOM teams to ensure CMDB data supports various processes, including Incident, Problem, Change, Asset, and Risk Management.
• Serve as the CMDB subject matter expert (SME) for internal teams and external stakeholders, providing guidance on data quality, CI lifecycle management, and process integration.
• Participate in the development and implementation of CMDB policies and processes to ensure data consistency and usability across ITSM and ITOM functions.
• Oversee the use and optimization of ServiceNow tools, including the CI Class Manager, Identification and Reconciliation Engine, and Health Dashboards, to enhance the efficiency and reliability of CMDB operations.
• Collaborate with the ServiceNow administration team to ensure the CMDB is integrated effectively with other ITSM and ITOM modules.