Posted 1 week ago
ServiceNow ITOM Administrator
Company: Illinois Tollway
Category: IT
Downers Grove
Type: Full Time
The Illinois Tollway seeks a ServiceNow ITOM Administrator to join their team. The ServiceNow ITOM Administrator is responsible for the technical implementation, configuration, and ongoing maintenance of the ServiceNow IT Operations Management (ITOM) suite, with a primary focus on Discovery, Service Mapping, MID Server health, and infrastructure integrations. This role plays a critical part in ensuring the accuracy, completeness, and automation of the CMDB, enabling downstream processes such as Incident, Change, Problem, and Event Management to operate effectively. Salary range is $90,000 – $100,000. They offer a nice benefits package. For benefits details, click on the benefits tab on job listing.
- Implement and maintain ITOM modules, with emphasis on Discovery and Service Mapping, ensuring continuous and accurate CI data population.
- Configure and manage MID Servers, including deployment, health monitoring, patching, and troubleshooting.
- Define and maintain discovery schedules, credentials, IP ranges, and probes/classifiers to support full infrastructure coverage across on-premises and cloud environments.
- Collaborate with infrastructure, application, and security teams to validate CI data, resolve discrepancies, and improve discovery completeness and reliability.
- Troubleshoot and resolve discovery and service mapping errors, ensuring consistent and high-quality CI ingestion into the CMDB.
- Support Event Management readiness by ensuring actionable CI data is available to support correlation and impact analysis.
- Participate in the design and optimization of automated remediation workflows and other orchestration initiatives tied to ITOM data.
- Ensure ITOM solutions are aligned with organizational automation and operations strategies and follow platform governance standards.
- Maintain documentation for implemented solutions, configuration items, integrations, and standard operating procedures.
- Monitor performance and usage of ITOM modules and continuously seek opportunities for improvement, tuning, and expansion.
