Posted 3 weeks ago

Customer Care Coordinator

Company: CPT Network Solutions
Category: Customer Service

 Wood Dale

Type: Full Time

CPT Network Solutions need a systems-focused multi-tasker to answer customer calls, enter information into their ticketing system, create work orders, contact vendors, and dispatch technicians. A key part of this role is to ensure all required documentation is accurate and processed in a timely manner. Must-Haves:

  • Excellent customer service
  • Strong desire to help, with knack for problem solving
  • Self-motivated and self-directed
  • Team player and sharer of knowledge
  • Great communicator: both verbal and written
  • Comfortable entering data electronically
  • Comfortable with negotiation (within given parameters)