IT Support Technician
Glen Ellyn, Remotely
Type: Full Time
TMC Squared is a computer consulting and repair company. They are currently seeking an IT Support Technician to provide support in their growing computer consulting and repair business. They are looking for a smart, self-starter who loves to problem solve and help people. This is a full-time position. Salary is $15-$25 an hour depending on skill level, experience, and certifications. Duties and Responsibilities Include:
- Software and hardware troubleshooting in both residential and enterprise environments.
- New computer setup and deployment.
- Onsite calls for workstation, server, and network troubleshooting.
- Remote support for multiple small to medium sized businesses.
- Perform regular maintenance and updates on workstation and server operating systems while minimizing downtime.
- Set up and support client related network equipment, such as routers, switches, and wireless access points, configuring the appropriate network settings for the client. This includes both home and enterprise environments.
- Answering the help desk phone line for our enterprise clients.
- Creating and updating tickets in our online ticketing system.
- Monitoring and troubleshooting found issues in an online remote management system.
- Answering questions/troubleshooting via phone support and remote access.