Posted 3 weeks ago

NOC Analyst

Company: Sentinel Technologies
Category: IT

 Downers Grove, Remotely

Type: Full Time

Sentinel is seeking an NOC Analyst to join their team. As an NOC Analyst, you are part of the operations in a 24X7 Network Operations Center, monitoring customers’ production systems. You will be responsible for providing support to client operations, communicating via phone and e-mail with customers and technicians, and troubleshooting and escalating trouble cases as needed. Training will be 4-5 weeks, Monday-Friday 8:30am-5pm CST. They will then put on their shift rotation after training. This is for the night shift position: Tuesday-Thursday 7pm-7am CST. Qualifications:

  • CCNA certified or higher (required or obtained with 90 days of start date.)
  • Completes outlined assigned tasks along with AD-HOC assignments.
  • Assist with training new NOC agents.
  • Obtains training as required or necessitates.
  • Full knowledge of technology terminology is required.
  • Responsible to master the NOC skill set.
  • Follows proper phone etiquette procedures and email processes.
  • Precision and accuracy with variable monitoring systems.
  • Shift flexibility is required.
  • Organized with ability to multi-task.
  • Quickly responds to problem/critical situations.
  • Provide accurate and timely communication/interaction to all levels internally and externally.
  • Takes initiative to seek resolutions.
  • Receptive to constructive performance feedback.
  • Adaptable to company/departments trends.