Posted 3 weeks ago

OC Analyst

Company: Sentinel Technologies
Category: IT

 Downers Grove

Type: Full Time

Sentinel is seeking an Operations Center Technician to join their team. This is an excellent opportunity to join a premiere company and grow your career. As an OC technician, you are a part of the operations in a 24X7 Network Operations Center, monitoring customers’ production systems. As an OC Technician, you will be responsible for; providing support to client operations, communicating via phone, e-mail, and ticketing systems with customers and technicians, and troubleshooting and escalating trouble tickets as needed. Shift would be Friday, Saturday and Sunday Nights from 07pm to 07am CST. Qualifications:

  • CCNA certified or higher (required or obtained with 90 days of start date).
  • Excellent communication (written and verbal).
  • Follows Proper Phone Etiquette Procedures and Email Processes.
  • Precision and Accuracy with variable monitoring systems.
  • Organized with Ability to Multi-task.
  • Quickly Responds to Problem/Critical Situations.
  • Must be able to work first shift and second shift.
  • Must have strong typing skills, organizational skills and able to problem solve critical situations.
  • Must have knowledge of routing protocols.