Posted 6 days ago

Sales Coordinator

Company: Forward Space
Category: Sales

 Wood Dale

Type: Full Time

Forward Space has a Sales Coordinator position open. This position works with the Sales team by participating in all aspects of pre-sales function. Is an integral participant in the customer experience by assisting with the overall direction of the day-to-day operations, problem solving and decision making necessary to make projects successful. As new accounts are identified, the Sales Coordinator assumes a proactive role by utilizing internal resources to serve the customer. Also supports the Sales Teams in post order functions by assuming a proactive role in collaborating with both internal and external resources. Works knowledgeably with clients and other professionals to accomplish successful completion of account/project work. Responsibilities:

  • Learn and gain expertise needed to further the furniture process.
  • Assist Sales with product research, pricing and lead time information.
  • Attend pre-project sales calls as needed.
  • Create sales quotes and convert sales orders using internal ordering system.
  • Represent team during major installation projects and provide project management as dictated by the Sales team and team needs.
  • Develop and/or enhance relationships with existing customers. Provide excellent customer service and timely follow up.
  • Provide product solution options and answers to customer questions and issues by researching and taking appropriate action in a timely manner.
  • Assist Sales team during the pre-project phase with the preparation and execution of bid research.
  • Track all aspects or orders, as relates to vendor ship/arrival dates.
  • Coordinate receipt, delivery and installation of products and services.
  • Creates and maintains daily, weekly and monthly status and billing reports.
  • Communicate delivery status to customers, internal team members and outside installation companies.
  • Ensure accuracy of paperwork and maintains organized files and status reports.
  • Attend One Workplace meetings and training sessions; participates in team and other meetings and events to promote team effectiveness and synergy.