Posted 1 week ago

Showroom Specialist

Company: Pella Windows and Doors
Category: Customer Service, Sales

 Naperville

Type: Full Time

Pella Windows and Doors has a Showroom Specialist position avialable. This person will serve as the first point of contact for the Pella showroom customer. He/She will be responsible for understanding customer’s needs and wants and presenting respective solutions. This person will be responsible for presenting a compelling case for customers to choose Pella. He/She will be responsible for entering and updating customer information in the Pella ACE/CRM system, providing a project quotation or cost detail and/or scheduling in-home appointments. This position will be an ambassador, guiding customers through a first-hand experience of our brand, products and digital tools. The following are some responsibilities of the position:

  • Displays and/or demonstrates product in Showrooms and/or consumer home shows, using samples, digital tools and/or collateral, emphasizing features and benefits of Pella products.
  • Answers and accurately directs customer calls for both internal and external customers by asking leading questions and pre-qualifying. Sets proper customer expectations regarding the Retail Replacement process.
  • Qualifies call-in and walk-in customers to set sales appointments for Outside Sales Representatives.
  • Inputs and maintains accurate information in lead management software (ACE/CRM).  Capture traffic, leads and appointments.
  • Ability to read and interpret blueprints.
  • Follows a structured sales process and delivers project quotation or cost detail. Completes sales transactions which may include handling deposits (checks, credit cards).
  • Plan/organize, manage and attend showroom events. Lead presentations or training sessions as needed. Ability to work weekend and evening hours.
  • Comfortable interacting with architects/designers, builders/contractors and homeowners.
  • Develop relationships with local industry or trade groups. Attend events as needed.
  • Has a working knowledge of all integrated systems/process understanding and practices self-development via online courses and monitor MyPella for product updates. Keep an updated awareness of competitive products.