JOBS

The Village of Glen Ellyn Community Development Department is recruiting for a Building Inspector.
This is a full-time, non-exempt position with full benefits and participation in the Illinois Municipal Retirement Fund (IMRF), a defined benefit retirement plan. Their comprehensive benefits package also includes health, dental, and vision insurance, life/AD&D coverage, flexible spending, transit, a 457 deferred compensation plan, paid time off, a wellness incentive program, and tuition reimbursement. The salary range for this position is $70,932 to $99,304 / year (Grade J), with an anticipated starting salary of $70,932 to $85,118 depending on qualifications.
Responsibilities:

• Inspects structures for compliance by reading and interpreting plans and codes; approving or rejecting all building components including, but not limited to, structural, framing, foundation, electrical and mechanical construction.
• Inspects existing structures for compliance with applicable codes, including Village Code, Fire Code, Life Safety Code and applicable State codes.
• Conducts zoning and building code enforcement by investigating complaints, documenting conditions, identifying violations, issuing stop work orders, notices of violation, and citations; also testifies in court on behalf of the Village.
• Assists in the review of zoning regulations and general land use code enforcement, as assigned.
• Provides prompt and courteous customer service by researching and answering questions and complaints from customers in person, via phone, and in e-mail correspondence.
• Completes accessory structure zoning and building plan reviews on an as-needed basis.
• Drafts and maintains accurate inspection reports and enters data into the Village’s building permit software system.
• Responds to emergency calls for fires or accidents at buildings to determine structural safety and evaluate what conditions must be met to allow occupancy.

The Glenbard Wastewater Authority is recruiting for a Plant Operator. This is a skilled, certified position responsible for operation and routine maintenance of a high purity oxygen activated sludge wastewater treatment facility. Employees perform duties related to the proper conveyance, pumping, metering, monitoring, and job duties associated with treatment and disposal of wastewater, sludge, and residues. These duties include the operation of preliminary, primary, secondary, and tertiary treatment, ultraviolet disinfection, and the sludge processing and dewatering treatment processes. Operators familiar with this process are encouraged to apply and operators who are not are encouraged to learn more about it before applying. Employees in the position will update and maintain operational maintenance work plans with full utilization of the Computerized Maintenance Management Software, and provide responsive, courteous, and efficient service to the residents of the Villages of Lombard and Glen Ellyn and the general public.
This is a full-time position with full benefits and participation in the Illinois Municipal Retirement Fund (IMRF), a defined benefit retirement plan. Their comprehensive benefits package also includes health, dental, and vision insurance, life/AD&D coverage, flexible spending, transit, a 457 deferred compensation plan, paid time off, a wellness incentive program, and tuition reimbursement. Salary range is $26.72 – $43.33 based on experience.
Responsibilities:

• Operate wastewater treatment equipment, equipment components and process to control flow and processing of wastewater and biosolids.
• Exercise functional and technical training for Maintenance and Electrical Divisional employees for plant operational tasks.
• Observe variations in operating conditions; interpret meter and gauge readings; and test results to determine process requirements and adjustments.
• Operate gates, valves, pumps and other operating equipment either manually, automatically or remotely.
• Operate and maintain power generating equipment.
• Adjust feed rates of chemicals used in conditioning biosolids to provide optimum production.
• Collect permit required samples and process samples for the NPDES, Pretreatment, and Bio-solids regulations.
• Conduct laboratory analysis for process control as well as NPDES required fecal coliforms.
• Perform preventative maintenance tasks and activities; assist mechanical or electrical maintenance personnel when assigned.
• Execute, and assist in the development of, plant Standard Operating Procedures (SOP’s).
• Locate source of trouble, diagnoses trouble conditions and reports malfunctions and potential remedies to the Operations Superintendent, Assistant Director, or Executive Director when required.
• Record the daily data, interprets that data, and works to solve any discrepancy discovered.
• Participate in developmental committees for capital improvements and safety.
• May participate in the hauling of sludge or grit to the landfill or land application sites.

The Bloomingdale Park District is getting ready for the Summer.

• Group Exercise Instructor: Under the direction of the Fitness Coordinator, the Group Exercise Instructor is responsible for creating and executing group fitness classes based on the format of the class. All format instructors are encouraged to apply, special preference to Silver Sneakers, Aqua/Water Fitness, Pilates, Youth/Kids, Step, and other specialty fitness certifications. Certification(s) and experience is required. Starting pay is $18-$32/hour. Independent Contractor options are available.
• Swim Team Assistant Coach: Under general supervision of the Aquatics Supervisor and Head Swim Coach, responsible for conducting a competitive swim team program that teaches the correct stroke techniques and prepares participants for competitive swim meets. Salary Range: $2,000-$2,500 per season.
• Swim Team Head Coach: Under general supervision of the Aquatics Supervisor, the Head Swim Team Coach is responsible for conducting a competitive swim team program that teaches the correct stroke techniques and prepares participants for competitive swim meets. Salary Range: $4,000-$4,500 per season.
• Aqua Fitness Instructor: Under the direction of the Fitness Coordinator, the Aqua Fitness Instructor is responsible for creating and executing aquatic fitness classes. Aqua/Water Fitness Certification(s) and experience is required. Part-Time, Hourly (non-exempt) – $18-$32/hr ($18/hour training/meeting rate; $20-$32/hr instructor rate)

DU-COMM is a large, consolidated center located in DuPage County that serves 45 Police and Fire/EMS agencies. They are seeking qualified applicants to join their team to play a critical role in the emergency response for the communities that they serve.
Telecommunicators work in a fast-paced multi-tasking position that includes answering emergency and non-emergency phone lines, entering information into a Computer-Aided-Dispatch terminal, dispatching the appropriate type of response and updating responders while they are enroute to the emergency. The Telecommunicator is trained and certified in medical and fire dispatching to provide critical life-saving assistance for the caller. Click HERE to apply.
Entry level Telecommunicators have a starting salary of $63,565 with an increase to $68,723 after successfully completing 6-9 months of training.
Benefits:

• Paid time off (PTO) of 208 hours each year once phone certified
• Holiday Premium Pay
• Group health insurance: Blue Cross Blue Shield HMO or PPO plans
• $30,000 group life insurance
• IMRF pension
• Union representation by Illinois Fraternal Order of Police Labor Council (ILFOPLC)
• Tactical/MERIT/IL-TERT dispatcher opportunities
• Uniform Allowance
• Holiday Pay

The DuPage County Health Department, in Wheaton, is looking for an On-Call Dentist. The dental services shall be performed in different settings such as, the Urgent Care Clinic, the Smile Squad Mobile Dental Clinic or the Dental Sealant Program. Services are provided to children, adolescent and adults. Salary is $58.00 per hour. Responsibilities:

• Performs dental examinations.
• Completes dental procedures including, but not limited to, treatment of infection, procedures needed to assist client with a tooth presenting pain, fracture with pain, severe tooth destruction, nerve involvement, bleeding, facial swelling, fever, avulsion and treatment of pathology that caused problem.
• Becomes familiar with Urgent Care Clinic, Smile Squad Mobile Dental Clinic and Dental Sealant Program policies and procedures.
• Supports the Health Department mission, vision, core values and customer service philosophy.
• Demonstrates understanding, respect and compassion of other ethnic groups and cultures.
• Maintains confidentiality of privileged information and adheres to patient privacy laws.
• Maintains required training, licensure, and/or certification.

Newman-Green, Inc., an aerosol valve manufacturer located in Addison, Illinois, is seeking 3 to 4 detail-oriented individuals to join their valve assembly team. The hours for this full-time position are currently Monday – Friday, 7:00 a.m. – 3:30 p.m. Pay starts at $15.00 per hour.

• Responsibilities:
  • Safely operate basic assembly machines
  • Perform quality checks on assembled parts
  • Label and record daily production
  • Other duties, as assigned
• Qualifications:
  • High School Diploma
  • Basic Computer Knowledge
  • Must be able to lift a minimum of 40 lbs., unassisted
  • Ability to read, write and speak fluently in English
  • Bilingual a plus
• Benefits:
  • Life, Health & Vision insurance
  • Dental insurance
  • Paid time off
• How to apply: Interested parties may apply in-person at 57 W. Interstate Rd., Addison, IL 60101 or submit a basic resume with a preferred method of contact to Operations Director Rick Cochrane, at rick@newman-green.com. No phone calls, please.

Join the Uncle Pete’s Pizza family as a Part-Time Assistant Manager and help serve the Naperville community with their pizzas. In this role, you will support the team in overseeing daily operations, ensuring excellent customer service, and making delicious pizzas. The ideal candidate will possess strong leadership skills, a passion for detail, and the ability to manage various tasks efficiently. This position is for someone looking to advance their career in restaurant management. Pay from $20.00 an hour at 20-28 hours per week, get employee discount. If interested, apply in person.

• Responsibilities
  • Assist in managing store operations and staff to ensure a high level of customer satisfaction.
  • Maintain an organized and clean store environment that reflects company standards.
  • Address customer inquiries and resolve issues promptly to enhance customer experience.
• Requirements
  • Previous experience in food service is preferred.
  • Strong organizational skills with the ability to multitask effectively.
  • Excellent interpersonal skills with a focus on customer service.
  • Ability to work flexible hours, including evenings and weekends as needed.
  • Strong leadership qualities with the ability to motivate and guide team members.

Spectrios Institute for Low Vision is seeking a Patient Services Coordinator to serve as the primary contact for patients and oversees clinical services scheduling and coordination. This role works closely with internal optometrists, occupational therapists, access technology instructors, the clinical services manager/optician, and external referral sources. Additionally, the Patient Services Coordinator liaises with the Illinois Department of Human Services to coordinate vocational rehabilitation services. Pay: $19.00 – $21.00 per hour. Expected hours: 32 per week. Benefits: 401(k); 401(k) matching; Dental insurance; Health insurance; Paid time off.

• Clinical Services Scheduling & Coordination:
  • Register and schedule patients for eye exams, occupational therapy, and access technology appointments.
  • Educate patients and caregivers on programs and services and offer social support and referrals as needed.
  • Arrange interpreting services when needed.
  • Obtain and upload referral notes.
  • Send pre-appointment paperwork via email/mail.
  • Create and maintain patient charts (paper and electronic), ensuring timely access for clinical staff.
  • Scan and upload paper charts into the Electronic Health Record (EHR).
  • Mail reports to referring doctors.
  • Manage electronic faxes and distribute records appropriately.
  • Handle records requests from agencies such as Social Security and insurance providers.
  • Coordinate HMO referrals/denials with patients and referring practices.
  • Track and manage multi-payer agreements.
  • Identify and qualify low-income patients for grant assistance.
• External Coordination & DHS Liaison:
  • Serve as a liaison with external organizations, including the Department of Human Services (DHS), to coordinate patient services.
• Manage DHS-related tasks:
  • Scan and upload vouchers and referral notes.
  • Register and schedule patients.
  • Mail reports and vouchers for payment.
  • Create and send invoices.
  • Coordinate care and address concerns with DHS counselors.
• Accounting/Billing Support:
  • Generate and distribute the monthly patient statements
  • Assist in collecting balances
  • Manage available grant funds in coordination with the Director of Development by tracking patient spending and generating EHR reports.
• Front Desk Support:
  • Provide full front desk coverage when the front desk administrator is on vacation or has personal time off
  • Rotate lunch coverage for the front desk administrator
  • During coverage, responsibilities include:
  • Greet patients upon arrival.
  • Check in patients, including updating demographics, scanning/uploading paperwork, and completing Revolution check-in.
  • Answer the main office phone and direct calls to the appropriate staff.
  • Code exams for doctors.
  • Create invoices and process payments.
  • Balance bank deposits and reconcile paperwork at the end of the day.
• Administrative Duties
  • Assist with volunteer management, including job coordination and on-site support

The Elmhurst Park District is looking for a Recreation Gymnastics Instructor. The gymnastics participants will look to you to instruct their recreational classes with appropriate skills and techniques for their level. You’ll monitor class activities while maintaining skills progress reports and ensuring their safety by practicing proper spotting techniques. Upon hire, their Gymnastics Coordinator or Head Coach will train you on various training techniques for each level, communication styles with participants of different ages, and how to properly spot participants. You will also shadow staff prior to teaching on your own.
Anticipated starting pay for this position is at $16.00 per hour, depending on experience. Benefits package for part-time category 2, including: 50% off programs for self, spouse, civil union partner or legal dependents (resident fee); certain restrictions apply; Free pool passes; Free individual Courts Plus membership; Free miniature golf and batting cages at The Hub (employee only); 20% off food purchases at The Hub concession stand; 20% rentals (excludes Wilder Mansion); 50% weekday rentals at The Hub; Employee Assistance Program (EAP); Values Recognition Program; Employee social activities; Two deferred compensation programs (VOYA & Nationwide); Credit Union (Central Credit Union of Illinois).

American Academy of Pediatrics seeks a VP for Human Resources and Facility Operations. This position provides strategic oversight and leadership for developing and implementing strategies to advance the American Academy of Pediatrics (AAP) Human Resources (HR) and Facility Operations initiatives. Serve as a trusted advisor and partner to the senior leadership team in supporting and advancing the strategy, mission, and culture of AAP and driving organizational change. Responsible for the effective development, management, and delivery of all HR and Facility Operations initiatives, including talent acquisition and retention, staff and leadership development, succession planning, performance management, employee engagement, culture, diversity, compensation, benefits, rewards and recognition, employee relations, budgeting, workforce planning, training, and legal compliance. Provide strategic direction and oversight for all facility operations, including building engineering, space planning, capital budgets, building and grounds maintenance, reception, in house meeting support, safety, security, shipping/receiving, in-house print center, and mail room support and services. Direct and maximize the use of HRIS and other technologies to drive strategy and streamline processes.
The estimate of the current base pay range for this position is $200,293.58 – $211,421.08. They offer a comprehensive benefits package which includes healthcare and retirement savings plans. Benefits offered: https://downloads.aap.org/DOHRAS/BenefitsAtAAP.pdf.
Some responsibilities are the following:

• Develop an integrated HR strategy to enhance the AAP’s ability to attract, develop, and retain a highly qualified, motivated, diverse, and effective workforce.
• Provide strategic direction on the oversight and maintenance of the AAP Headquarters facility operations to ensure the work environment supports health, safety, and wellness standards and provides a secure state of the art, fully functional complex for staff, members, and guests.
• Provide strategic direction and oversight on the ongoing design, enhancement, and administration of all compensation, retirement, health, and benefit programs to ensure market competitiveness and alignment with the AAP mission and objectives.
• Lead and foster a positive organizational culture that supports employee engagement, development, and productivity, providing strategic oversight and guidance of engagement surveys for leaders.
• Supervise and mentor staff. Encourage a work environment that promotes inclusion and belonging of all staff. Support ongoing staff development, ensure staff operate in a fiscally prudent manner, maintain confidentiality, operate with high ethical standards, and provide excellent service to staff.
• Ensure staff compliance with federal, state, and local laws and regulations related to all HR and facilities compliance.
• Oversee the development and implementation of strategic equity, diversity, and inclusion (EDI) staff initiatives to promote inclusion and equity within the workplace. Serve as a leader in advancing EDI initiatives across the AAP to ensure an equity lens is applied to initiatives.
• Oversee employee relations matters, including conflict resolution, disciplinary actions, and performance management. Serve as a key contact with AAP legal counsel on all employee legal matters.
• Provide strategic direction for leadership and staff professional development and coaching to support continued learning opportunities and growth for all staff.
• Oversee the strategic direction of talent acquisition initiatives to ensure a diverse and highly qualified workforce. Partner and collaborate with senior leaders to assess and define workforce planning strategies. Ensure job descriptions are accurate and internally equitable. Implement recruitment branding strategy that promotes AAP diversity and inclusion efforts.

Fuel Tech has a Marketing Specialist position to fill. This is a key player in Fuel Tech’s marketing team; this person will assist the leadership team and others in order to achieve the company’s corporate Marketing goals.
This position performs a variety of tasks and is expected to use a wide degree of creativity, consistency, and judgment. The position requires working seamlessly with the Executive Leadership Team, Product Management, Sales, and Business Development.
Below lists the main responsibilities, to see full list, click on Apply Now. Salary Range: $63,900.00 To $95,900.00 annually. Benefits are offered such as Medical, Dental, Vision, Flexible Spending Accounts (Health & Dependent Care), Life Insurance & AD&D, Short Term & Long-Term Disability, Paid Time Off, 401(k) Retirement Savings, Educational Assistance Program, Value-Added Benefits.

• Communication: The Marketing Specialist is expected to encourage communication with the department from external members as well as foster internal communication to achieve departmental goals. Aligning multiple department talents to achieve overall communication goals. Relationship building with industry specific publications, trade groups and associations to further position Fuel Tech, Inc. for success within existing and new markets.
• Collateral Design: To include literature, technical papers, white papers, presentations. Manage the process from start to finish.  Take in-house or work with third party when necessary to create/update collateral with direction from Product Management and technical experts within the company. Assist in creation/updating of presentations and other collateral based on sales needs.
• Campaign Coordination:  Specific to email campaigns, work on the production and execution of campaign deliverables from start of production through completion. Responsibilities to include requesting quotes, filtering targeted contact lists, designing emails, communicating with outside vendors, preparing collateral materials and keeping the campaign on schedule. Constant Contact Email Platform experience and analytical campaign tracking experience a plus.
• Website Maintenance: To include the corporate external website, www.ftek.com . Create an annual plan with Executive leadership and regularly update the corporate website, soliciting feedback from necessary internal users to complete process. No more than 30% of total time to be spent on web-related activity. Content Management Systems experience a plus (i.e. Joomla! And/or WordPress).
• Data Management:  Create email and web reports monthly, communicating back results to the Sales and Executive Management Teams. Store images and all collateral materials in a library format for easy access by FTEK employees both internal and external.  CRM experience is a plus.
• Sales Support: Update marketing materials communication once per quarter and work with VP Marketing to communicate with sales all current collateral available. On an as-needed basis work with Sales, Product Managers and Marketing Leadership on territory-specific campaigns and collateral needed by sales representatives. Mostly US specific, experience with international sales support desired.
• Conference Support: To include but not limited to planning, coordination, and participation of US and Global conferences/tradeshows on Fuel Tech’s behalf. Work with Sales to better influence our promotional abilities at targeted shows. Exhibit management experience desired.

Fuel Tech seeks a Sales Proposal/Applications Engineer to join their team. The position reviews and supports all proposal and pre-contract activities within the marketing and sales operation group focusing on bid specification review, equipment and engineering cost estimates, installation requirements, and turnkey cost estimates and scope of supply. Provides input and information to sales managers and business development team to help produce profitable, concise proposals for client submittal and provides interface for clear definition during the turnover of the contract from Sales to Project Execution.
Salary Range: $123,300.00 to $184,900.00 annually. Benefits are offered such as Medical, Dental, Vision, Flexible Spending Accounts (Health & Dependent Care), Life Insurance & AD&D, Short Term & Long-Term Disability, Paid Time Off, 401(k) Retirement Savings, Educational Assistance Program, Value-Added Benefits.
Responsibilities:

• Works with Sales and Sales Operations to review bid specifications and provides comments in the form of exceptions and clarifications for scope and pricing development and input into proposals for Fuel Tech APC technologies including NOx OUT, SNCR, ULTRA, Urea Direct Injection UDI and SCR Systems, DGI Dissolved Gas Infusion and future technologies.
• Works with Project Execution and Purchasing at the direction of Sales Operations and Marketing to define estimating procedures and to improve cost estimate accuracy.
• Works with Project Execution to obtain technical comments for client or architect engineering firm RFQ packages and incorporate into FTEK proposals.
• Develops FTEK bid specifications applicable to suppliers and contractors for the various FTEK Technologies and Systems Installations. This would include commercial and technical details for issuance to installation contractors, construction management, and outside engineering firms for bidding purposes.
• Works with Marketing, Sales, Project Execution and Legal to obtain all critical commercial, technical, and process requirements for adequate proposal development and vendor RFQ specification development.
• Develops and creates schedules for installation engineering effort and installation contractor effort as required.
• Attends internal project kickoff meetings to ensure smooth and complete transfer of information from Sales to Project Execution.  Works with Project Execution in early stages in understanding installation requirements and establishing proper communications protocol for installation contractors, construction management and engineering firms.
• Works with Sales and Marketing team to coordinate new product development and the effects on constructability and BOP issues.
• Develops equipment and construction estimating standards and specifications, along with a defined set of exceptions applicable to various customer specifications for FT supplied equipment for use on future proposals.
• Works with Project Execution through pre-contract phases to ensure clear and concise turnover of projects from proposal phase to project phase.    This includes the development of project requirements including scope, schedule, budget, preliminary designs, performance guarantees, contract LDs, and warranties.
• Support pre and post contract management activities including review of contract terms and conditions and coordination of insurance, shipping requirements, letters of credit and supplier qualifications.
• Oversees component fabricators and outside engineering firms during pre-contract proposal activities.

Fuel Tech has a Senior Process Engineer position open. This is a technical individual contributor role within the Process Engineering department and recognized for its expertise within the organization. May use sophisticated computer tools and scientific methods to assist with analyses. Properly documents the technical basis for the analysis and prepares comprehensive reports or white papers that clearly communicate the results. Consistently high-quality independent work is expected.
Salary Range: $100,600.00 to $150,800.00 annually. Benefits are offered such as Medical, Dental, Vision, Flexible Spending Accounts (Health & Dependent Care), Life Insurance & AD&D, Short Term & Long-Term Disability, Paid Time Off, 401(k) Retirement Savings, Educational Assistance Program, Value-Added Benefits.
Responsibilities:

• Provides process design and technical support for Fuel Tech products including Selective Non-Catalytic Reduction (SNCR), Selective Catalytic Reduction (SCR), and water treatment technology.
• Uses Computation Fluid Dynamics (CFD) Flow Modeling to optimize and confirm designs.
• Gathers and analyzes data, formulates a resolution plan and executes the plan to produce the desired outcome; seeks technical support of peers and industry experts as required.
• Uses customer data and specifications as a framework to create and optimize process designs.
• Recognizes when additional data is required and can assess the risk of proceeding with missing data.
• Pushes the boundaries of designs to create a competitive edge for Fuel Tech while quantifying the risks associated.
• Assesses the viability of different injection strategies to control pollutants.
• Assesses plant layouts and equipment for applicability of Fuel Tech’s technology and can create visuals to show changes required for successful implementation.
• Utilizes computer tools, spreadsheets, graphics, design tables, databases and other methods to produce viable, creative solutions.
• Maintains thorough understanding of FTI technologies, engineering methods, procedures, and materials required in the execution of those technologies.
• Follows engineering standards, design basis, accepted industry practices, quality verification of work product and related technical and administrative control procedures.
• Seeks ways to continuously improve the FTI products and/or reduce costs.
• Prepares reports, procedure manuals, white papers and reporting tools as required to keep the company apprised of key metrics.
• Presents information and responds to questions from peers, clients, senior management, regulators and external engineering professionals and vendors.
• Adheres to FTI policies, procedures, safety and quality programs, company objectives, and core values.
• Maintains awareness of technical developments in the industry related to FTI technologies and adopts technology as appropriate.
• Maintains relationships with key vendors to facilitate design iterations.
• Does not directly supervise employees.

Fuel Tech is seeking a part-time Customer Order Fulfillment Specialist to join their team. This position will focus on correct resolutions for both customers and the business. Handle customer relationships and assist with their individual service needs while delivering best-in-class customer service. Accepts and commits product orders for shipment, pricing, and invoice issuance by interaction with sales representatives, customers, plant personnel, carriers and/or Marketing. Records order information into Fuel Tech’s database. This position will provide solutions to customers.
Salary Range: $14.85 To $22.25 Hourly. Benefits are offered such as Medical, Dental, Vision, Flexible Spending Accounts (Health & Dependent Care), Life Insurance & AD&D, Short Term & Long-Term Disability, Paid Time Off, 401(k) Retirement Savings, Educational Assistance Program, Value-Added Benefits.
Responsibilities:

• Determine the quickest and most effective ways to answer a client’s or customer’s questions.
• Ensure customers are satisfied with products and services.
• Data entry of purchase orders and coordinating with procurement to place orders.
• Understanding of appropriate escalation of queries and concerns.
• Troubleshooting common issues with products or service.
• Handle inbound and outbound calls from customers.
• This position requires discretion and independent judgement.
• Must attain a workable knowledge of product line and sales policies.
• Makes decisions relative to selection of shipping point to maintain an acceptable level of service and profitability.
• Responsible for issuing price adjustments, product returns, warranty replacements and delinquent order reporting.
• Process customer orders accurately and efficiently, ensuring all required information is complete and correct.
• Coordinate with various departments, such as sales, production, and shipping, to ensure timely order fulfillment.
• Resolve any order-related issues or discrepancies, such as product availability, pricing, or shipping delays.
• Maintain accurate records of customer orders, including order status, tracking information, and any special instructions.
• Communicate with customers to provide order updates, address inquiries, and resolve any concerns or complaints.